Lead Fashion Product Handler

The RealReal; Phoenix (AZ); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Food credits

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid parental leave

9 Paid Company Holidays

18 PTO Days

Job summary

The RealReal is seeking a Lead Product Handler in Phoenix to oversee a team of product handlers across photo, receiving, and authentication. You will ensure daily tasks are completed, run daily huddles to adjust goals, and coordinate with management to maintain a smooth inbound and authentication process.

This non-management leadership role requires strong communication and organizational skills. You will monitor supply levels, manage workloads, and supervise end-of-day procedures while keeping

Qualifications

• Excellent time management and follow up skills.
• Strong leadership ability and team coordination.
• Excellent verbal and written communication skills.
• Ability to troubleshoot and solve problems on the spot.
• Attention to detail and organizational skills.

Responsibilities

• Lead team of product handlers and support staff to complete daily tasks.
• Conduct daily huddles, adjust goals, and manage product flow.
• Coordinate with outbound and management to ensure inbound consignment flow.
• Monitor supply levels and adjust workload accordingly.
• Oversee end-of-night closing procedures and send daily recaps.
• Keep staging areas organized and condensed.

Skills

Time management

Leadership

Team player

Communication

Troubleshooting

Attention to detail

Flexible schedule

Google Workspace

Tools

Google Workspace

Job description

About The Role

PHOTO & RECEIVING: The Lead Product Handler is an non-management role, who will help oversee all support staff in designated areas and act as a liaison between product handlers, inbound and outbound management.

AUTHENTICATION: The Lead Product Handler is a non-management position, who will help oversee all product handlers and act as a liaison between product handlers and inbound management to ensure product is flowing into Authentication quickly and in date order.

What You Get To Do Everyday

PHOTO/RECEIVING

• Lead team of product handlers and support staff to ensure all daily tasks are complete.
• Conduct daily huddles with the team, flex goals and product pick up category as needed.
• Work closely with the outbound team and/or management to help ensure flow of inbound consignment and supply is consistent.
• Assist the manager with monitoring supply levels and adjusting workload based on supply.
• Oversee end of night closing procedures and send daily recaps.
• Responsible for keeping the Fashion Product Handling area organized by condensing and organizing consignments in the staging areas.

RECEIVING

• Ensure product flow going to copywriting is consistent and filled in a timely manner.

AUTHENTICATION

• Lead team of product handlers to ensure all daily tasks are complete and they are staying on task.
• Conduct daily huddles with the team, flex goals and product flow tasks as needed.
• Work closely with management to help ensure flow of consignments is consistent in all categories.
• Oversee end of night closing procedures and send daily recaps.
• Oversee and support product transfers when needed.
• Responsible for keeping the queues and product handler area organized by condensing and organizing consignments in the staging areas.
• Ensure product flow to authenticators is consistent and filled in a timely manner and racks are accurately scanned to the Authenticator’s desk.
• Ensure all authentication exception items are brought to correlating departments within a timely manner.
• Ensure completed product is collected and taken to the putaway area to be collected by the Outbound team.
• Support the Authentication team leads as needed and maintains constant communication.
• Anticipate the needs of the team so production goals and SLA are met daily.
• Support other team leads as needed and maintain constant communication.
• Anticipate the needs of the products of the designated area so production goals and SLA are met daily.
• Work with assistant managers of product to ensure VIP consignments are executed properly.

What You Bring To The Role

Minimum Requirements

• Excellent time management and follow up skills
• Strong team player with leadership ability
• Comfortable in fast-paced work environment where multitasking is required
• Excellent verbal and written communication skills
• Ability to do on the spot troubleshooting and problem solving
• Excellent attention to detail and organizational skills are a must
• Must be able to work a flexible schedule that includes some early mornings, late evenings and weekends
• Proficient in Google Workspace.
• Must be able to walk and be on your feet for extended periods of time

Preferred Requirements

• Experience leading team size of 10+ members preferred
• 1+ year(s) of leadership experience

Compensation, Benefits, + Perks

• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid parental leave
• 9 Paid Company Holidays
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
• State of the art, climate-controlled warehouse facility
• Find out more about our Benefits here.

The expected hourly rate for this role is $20-$22.98. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in‑house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women’s and men’s fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in‑home pickup, drop‑off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.