Assistant Manager, Fulfillment

The RealReal; Phoenix (AZ); On-site; USD 59,608 - 80,912; Full time

Benefits offered by this job

Food credits

Employee stock purchase plan

401K with company match

Medical, dental & vision insurance

Paid parental leave

Paid holidays

Flexible time off

Climate-controlled warehouse

On-site facilities info

Job summary

The RealReal is seeking an Assistant Manager Fulfillment in Phoenix, AZ to lead a team of 1–2 Leads and up to 50 warehouse technicians in a fast-paced, production-driven environment. You will drive daily operations, define SLAs, track KPIs, and implement policies to improve productivity while ensuring safety and regulatory compliance.

You’ll coach staff, conduct performance reviews, and collaborate with cross-divisional teams to align on strategic goals.

Qualifications

• 3+ years leading and managing a team of 20+ in a warehouse setting.
• Ability to drive productivity, set standards, and coach staff.
• Strong communication and cross-functional collaboration skills.

Responsibilities

• Manage daily operations to maximize productivity and meet daily goals.
• Oversee outbound fulfillment including picking, packing, inventory, and dock activities.
• Lead up to 50 warehouse technicians and ensure safety and policy compliance.
• Define SLAs/KPIs, track metrics, and drive continuous improvement.
• Coach staff, conduct performance reviews, and manage staffing plans.

Skills

Team leadership

Operations management

Attention to detail

Communication

Problem-solving

Adaptability

Strategic thinking

Job description

About The Role

Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As Assistant Manager Fulfillment, you lead and develop a team of 1 or 2 Leads and warehouse technicians while driving strategic planning and execution of department initiatives. If you are a passionate people leader who thrives in a fast-paced, production-driven environment, this could be the perfect match!

What You Get To Do Everyday

• Manage daily operations to maximize productivity and meet daily goals
  • Picking AM: Oversee Outbound fulfillment activities including: Batching, Picking and Sorting while ensuring productivity standards are met
  • Packing AM: Oversee Outbound fulfillment activities including: Manual Packing and Auto Packing while ensuring productivity standards are met.
  • Inventory AM: Oversee Outbound fulfillment activities including: Merchandise Prep, Putaway and Cycle Counting ensuring productivity standards are met.
  • Dock AM: Oversee Outbound fulfillment activities including: Loading, Unloading, Transfers Supplies Replenishment, ensuring productivity standards are met.
• Oversee up to 50 Warehouse Technicians
• Work with cross-divisional teams to build consensus on strategic objectives and operational goals
• Establish and implement operational policies, standards, and procedures for the team
• Ensure compliance with all safety and security policies
• Train team on expected operational standards using appropriate tools such as SOP’s, compliance audits, company policies & procedures
• Define Picking and Sorting SLAs/KPIs and track them daily
• Oversee daily operations and identify bottlenecks, suggesting solutions for continuous improvement
• Promote a culture of respect and an atmosphere of teamwork to foster a positive working environment
• Play an active role in staff management including interviewing, hiring, scheduling, training, corrective action and write/conduct performance reviews
• Ensure job function time studies and audits are completed and feedback is provided through coaching and training
• Ensure all team members are aware of and comply with company, government, and customer policies, procedures, and regulations
• Perform administrative activities associated with the effective management of warehouse operations, including maintenance, housekeeping, and organization
• Lead investigations for incidents and injuries as required, in partnership with HR, Safety, and Loss Prevention
• Actively support and participate in all safety initiatives in the warehouse
• Assist Fulfillment Managers as needed by providing additional coverage

What You Bring To The Role

• 3+ years of experience leading and managing a team of 20 or more, preferably in a warehouse environment
• Drive to achieve results both individually and as a team
• Strong leadership ability in managing and developing a high performing team
• Exceptional attention to detail and organization skills
• Strong written and verbal communication skills with ability to tailor communication style to suit the target audience; executive presence
• Agile, dynamic, problem-solving mindset
• Ability to “push the envelope” to always improve customer SLA’s and value-added services
• Strategic, forward-thinking perspective, excellent business judgment, and a collaborative working style
• A sense of humor, personal integrity, and the appreciation for the power of teamwork
• Adaptability and openness to change
• A growth mindset with a solutions focus

Preferred Requirements

• Bilingual (Spanish)
• 3+ years’ experience working in warehouse operations
• 2+ years’ experience with outbound workflow and process management
• Shipping and carrier (UPS, FedEx, DHL) experience a plus

Compensation, Benefits, + Perks

• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid Parental Leave
• 9 Paid Company Holidays
• Flexible Time Off (With Manager Approval)
• State of the art, climate-controlled warehouse facility
• Find out more about our Benefits here.

The expected salary range for this role is $59,608.80-$80,912.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.