Inventory Operations Shopkeeper (Stock Associate) - Madison Ave

The RealReal; New York (NY); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

$500/month bonus (at target)

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental, Vision & Commuter Ben

Paid Parental Leave

9 Paid Company Holidays

18 PTO Days

Job summary

The RealReal is seeking an Inventory Operations Shopkeeper to maintain a neat stockroom and organized sales floor while supporting inventory and merchandising processes. You will collaborate with the store team to deliver a seamless back-of-house to front-of-store experience for customers.

This role requires a motivated, fast-paced individual who can handle multiple tasks, assist with stock movement, and use core systems including POS and Google Suite.

Qualifications

• 1+ year of experience working in retail or customer service.
• Fast-paced environment with the ability to prioritize multiple tasks.
• Able to handle customer interactions courteously and professionally.
• Flexible schedule including weekends and holidays.
• Able to lift, carry or move objects up to 25 pounds.
• Excellent communication and time management skills.
• Able to use store equipment and technology as required.

Responsibilities

• Utilize inventory systems to scan, process and research shipments per TRR policies.
• Prepare and ship customers’ orders following packing standards.
• Support loss prevention policies and protect company assets.
• Manage inventory movement, mark-downs, transfers and POS transactions.
• Assist product placement and merchandising to reflect trends and brand messaging.
• Operate core systems including POS, Mac and Google Suite.
• Maintain neat, organized selling floors and stockrooms.
• Deliver excellent customer service with a positive attitude.
• Participate in cycle counts and inventory audits as needed.
• Perform other tasks as directed to support store operations.

Skills

Retail experience

Customer service

Communication

Time management

Flexibility

Tools

Google Suite

Salesforce

Job description

About The Role

As an Inventory Operations Shopkeeper, you will gain exposure to coveted luxury merchandise while executing operational and merchandising processes effectively and efficiently. In collaboration with the store team, you will facilitate a neat, clean and organized stockroom and sales floor. Your ultimate goal is to create a seamless experience between the back of house and our sales floor to bring The RealReal brand to life for our customers. If you are a self-motivated individual who thrives in a fast-paced, team environment, this could be the perfect match!

• Full time positions must have the ability to commit to 40 hours per week and Part time positions must have ability to commit to 25 hours per week including evenings, weekends, and holidays as needed.
  
  

About The Role

As an Inventory Operations Shopkeeper, you will gain exposure to coveted luxury merchandise while executing operational and merchandising processes effectively and efficiently. In collaboration with the store team, you will facilitate a neat, clean and organized stockroom and sales floor. Your ultimate goal is to create a seamless experience between the back of house and our sales floor to bring The RealReal brand to life for our customers. If you are a self-motivated individual who thrives in a fast-paced, team environment, this could be the perfect match!

• Full time positions must have the ability to commit to 40 hours per week and Part time positions must have ability to commit to 25 hours per week including evenings, weekends, and holidays as needed.
  
  

What You Get To Do Every Day

• Utilize inventory management systems to scan, process and research merchandise shipments in accordance with TRR’s inventory control processes
• Prepare and ship customers’ orders following quality, packing and shipping standards
• Contribute to successful company growth and securing of our assets through implementation of TRR’s Loss Prevention policies & procedures
• Manage inventory movement by ensuring the accurate & timely processing of mark-downs, transfers & consolidations, receiving and POS transactions
• Support product placement and outfitting that is reflective of trend, reinforces TRR’s brand messaging, and inspires the customer
• Proficiently use all core systems & technologies including but not limited to POS, Mac & Google Suite applications
• Manage product presentation (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to TRR’s standards
• Assist in maintaining clean and organized selling floors and stockrooms
• Support and model excellent customer service by exhibiting a positive attitude and enthusiasm toward the job and company to both internal and external customers in all forms of communication
• Exhibit fluency in store operational procedures; ability to teach and assist all team members to perform daily store functions
• Participate in all cycle and inventory counts as needed
• Support the success of the store by performing other functions or tasks as needed or directed
  
  

What You Bring To The Role

Minimum Requirements:

• 1+ year of experience working in retail or customer service
• Past success working in a fast-paced environment with the ability to prioritize multiple tasks
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Available to a work a flexible schedule that meets business needs to perform stock and merchandising tasks, including weekends and holidays, early morning, or late-night shifts
• Able to lift, carry or otherwise move objects weighing up to 25 pounds when merchandising the sales floor and use ladders or stairs
• Excellent communication & time management skills
• Able to use all store equipment and technology as required
  
  

Preferred Requirements:

• Proficiency with Google Suite and Salesforce
  
  

Compensation, Benefits, + Perks

Full Time Benefits

• $500/month bonus (at target)
• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental, Vision & Commuter Benefits (applicable locations)
• Paid Parental Leave
• 9 Paid Company Holidays
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
• Find out more about our Benefits here.
  
  

Part Time Benefits

• $250/month bonus (at target)
• Employee Stock Purchase Plan
• 9 Paid Company Holidays
• 9 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
• Find out more about our Benefits here.
  
  

The expected hourly rate for this role is $19.51-$22.29. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.