Store Operations Associate

The RealReal; Phoenix (AZ); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Food credits

Employee stock purchase plan

401K with company match

Medical, Dental & Vision Insurance

Paid parental leave

9 Paid Company Holidays

18 PTO days

Job summary

The RealReal is seeking a Store Operations Associate on the Outbound fulfillment team to coordinate transfers for high-value merchandise with TRR retail stores. Join a climate-controlled warehouse environment and help ensure accurate picking, tagging, and shipping while upholding safety and quality standards.

Ideal candidates have warehouse experience, strong attention to detail, and can thrive in a fast-paced, quota-driven setting.

Qualifications

• 6+ months of experience working in a warehouse production environment.
• Ability to relay verbal and written information concisely and effectively.
• Outstanding time management, planning, and coordinating skills.
• Proven ability to excel in a high-volume, repetitive, quota-driven environment.
• Self-motivation and a drive to achieve results.
• Exceptional attention to detail and organization skills.
• Adaptability and openness to change.
• Receptiveness to feedback to improve performance.
• Ability to work Monday- Friday and overtime as needed.
• Ability to regularly lift and move up to 25 pounds.
• Ability to stand for up to 10 hours at a time.

Responsibilities

• Fulfill transfers for each retail location including picking, tagging and shipping.
• Maintain SLA and achieve 100% accuracy in inventory picks.
• Tag items across product categories following TRR guidelines.
• Conduct quality inspections and prepare inventory for stores.
• Handle reverse logistics of inventory to warehouse standards.
• Process parcel shipments with the designated carrier.
• Follow general warehousing practices including safety and housekeeping.

Skills

Warehouse experience

Attention to detail

Time management

Communication

Adaptability

Physical stamina

Team player

Tools

Mac OS

Google Suite

Scanner technology

Job description

About The Role

The Store Operations Associate on the Outbound fulfillment team works directly with TRR retail stores to ensure all transfer requests of high-value merchandise is fulfilled by the warehouse. If you are a detail-oriented team player with a passion for sustainable fashion, this could be the perfect fit!

About The Role

The Store Operations Associate on the Outbound fulfillment team works directly with TRR retail stores to ensure all transfer requests of high-value merchandise is fulfilled by the warehouse. If you are a detail-oriented team player with a passion for sustainable fashion, this could be the perfect fit!

What You Get To Do Every Day

• Perform all fulfillment duties including picking, tagging, and shipping transfers for each of our retail locations while maintaining service level agreements (SLA)
• Pick inventory for shipment with a 100% accuracy rate
• Tag each item across all product categories following specific TRR retail guidelines
• Conduct quality inspections while handling and preparing inventory for retail locations
• Handle reverse logistics of inventory for putaway to warehouse standards
• Process all parcel shipments with the designated carrier
• Execute general warehousing practices including safety, organization, and housekeeping

What You Bring To The Role

Minimum Requirements:

• 6+ months of experience working in a warehouse production environment
• Ability to relay verbal and written information concisely and effectively
• Outstanding time management, planning, and coordinating skills
• Proven ability to excel in a high-volume, repetitive, quota-driven environment
• Self-motivation and a drive to achieve results
• Exceptional attention to detail and organization skills
• Adaptability and openness to change
• Receptiveness to feedback to improve performance
• Ability to work Monday- Friday and overtime as needed
• Ability to regularly lift and move up to 25 pounds
• Ability to stand for up to 10 hours at a time

Preferred Requirements:

• Experience working in retail back of house environment
• Ability to read and write in English
• Proficiency with Mac OS and Google Suite, and scanner technology

Compensation, Benefits, + Perks

• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid parental leave
• 9 Paid Company Holidays
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
• State of the art, climate-controlled warehouse facility
• Find out more about our Benefits here.
• Hourly base pay + incentive pay based on performance/ quota targets achieved

The expected hourly rate for this role is $16-$17.25. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.