Assistant Manager, Quality Control

The RealReal; Perth Amboy (NJ); On-site; USD 59,608 - 80,912; Full time

Benefits offered by this job

Monthly food credits

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid Parental Leave

9 Paid Company Holidays

Flexible Time Off

Climate-controlled warehouse

Benefits information

Job summary

The RealReal is seeking a results-driven leader to help manage the Quality and Enablement team within the outbound fulfillment operations. You will establish KPIs, create SOPs, analyze audits, and partner with cross-functional leaders to improve processes and drive performance.

You will supervise staff, facilitate onboarding/trainings, and ensure compliance with policies and customer SLAs while coordinating with stakeholders to resolve issues and optimize workflows.

Qualifications

• 3+ years of experience in auditing, process analysis, e-commerce production, training or related fields.
• Minimum of 1 year experience supervising a staff of at least 5, preferably in a warehouse environment.
• Experience working in a distribution center within Outbound operations.
• Strong knowledge of adult learning principles.
• Comfortable working with large data sets and analyzing reports.
• Experience using data platforms for reporting.
• Proficiency with Google Suite (Forms, Docs, Sheets, Slides, etc.)
• Strong written and verbal communication skills; executive presence
• Exceptional attention to detail and organization skills
• Ability to "push the envelope" to always improve customer SLA's and value-added services
• Strong interpersonal skills and the ability to interact effectively with diverse personalities
• Strong oral and written communication skills
• Strategic, forward-thinking perspective, excellent business judgment, and a collaborative working style
• Adaptability and openness to change
• A growth mindset with a solutions focus

Responsibilities

• Provide feedback to the fulfillment teams to facilitate a continual evolution and improvement of the outbound customer order fulfillment process.
• Initiate and maintain regular communication with stakeholders (i.e. customer service, fulfillment and other operational teams) to resolve and prevent issues and to enhance mutual understanding of processes.
• Supervise staff, including scheduling and training, and additional duties as needed.
• Ensure all assigned employees are aware of and comply with company, government, and customer policies, procedures, and regulations.

Skills

Auditing

Process analysis

E-commerce production

Training

Staff supervision

Data analysis

Data platforms

Google Suite

Communication skills

Attention to detail

Interpersonal skills

Adaptability

Growth mindset

Strategic thinking

Collaborative working style

Education

College degree

Tools

Google Suite

Job description

About The Role

This role will be responsible for helping to manage the Quality and Enablement team within the outbound (fulfillment) operations organization. This includes but is not limited to establishing reports and analyzing KPIs, creating and validating SOPs, partnering with cross functional departments and leaders, analyzing audit reports and identifying anomalies to provide SMART action plans, facilitating onboarding, audits and training as needed. Our ideal candidate works well independently, possesses a strong entrepreneurial spirit and leadership abilities, and brings a positive attitude that will help drive the business forward.

About The Role

This role will be responsible for helping to manage the Quality and Enablement team within the outbound (fulfillment) operations organization. This includes but is not limited to establishing reports and analyzing KPIs, creating and validating SOPs, partnering with cross functional departments and leaders, analyzing audit reports and identifying anomalies to provide SMART action plans, facilitating onboarding, audits and training as needed. Our ideal candidate works well independently, possesses a strong entrepreneurial spirit and leadership abilities, and brings a positive attitude that will help drive the business forward.

What You Get To Do Every Day

• Provide feedback to the fulfillment teams to facilitate a continual evolution and improvement of the outbound customer order fulfillment process.


• Initiate and maintain regular communication with stakeholders (i.e. customer service, fulfillment and other operational teams) to resolve and prevent issues and to enhance mutual understanding of processes.


• Supervise staff, including scheduling and training, and additional duties as needed.


• Ensure all assigned employees are aware of and comply with company, government, and customer policies, procedures, and regulations.

What You Bring To The Role

Minimum Requirements

• 3+ years of experience in auditing, process analysis, e-commerce production, training or related fields


• Minimum of 1 year experience supervising a staff of at least 5, preferably in a warehouse environment


• Experience working in a distribution center within Outbound operations


• Strong knowledge of adult learning principles


• Comfortable working with large data sets and analyzing reports


• Experience using data platforms for reporting


• Proficiency with Google Suite (Forms, Docs, Sheets, Slides, etc.)


• Strong written and verbal communication skills with ability to tailor communication style to suit the target audience; executive presence


• Exceptional attention to detail and organization skills


• Ability to \"push the envelope\" to always improve customer SLA's and value-added


• services


• Strong interpersonal skills and the ability to interact effectively with diverse personalities


• Strong oral and written communication skills


• Strategic, forward-thinking perspective, excellent business judgment, and a collaborative


• working style


• Adaptability and openness to change


• A growth mindset with a solutions focus

Preferred Requirements

• College degree


• Experience working in a distribution center within Outbound operations

Compensation, Benefits, + Perks

• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site


• Employee Stock Purchase Plan


• 401K with Company Match


• Medical, Dental & Vision Insurance


• Paid Parental Leave


• 9 Paid Company Holidays


• Flexible Time Off (With Manager Approval)


• State of the art, climate-controlled warehouse facility


• Find out more about our Benefits here.

The expected salary range for this role is $59,608.80-$80,912.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories- including women's and men's fashion, fine jewelry and watches, art, and home- in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.