Lead Event AV Technician – Hospitality & Onsite Service

Encore; Elmhurst (IL); On-site; USD 23,708 - 30,816; Full time

Job summary

Encore is seeking a Technical Lead in Elmhurst, Illinois, responsible for the setup and operation of audiovisual systems in hospitality settings. The ideal candidate should have 2-3 years of audio-visual experience and customer service skills. This role includes troubleshooting equipment issues, leading teams, and ensuring customer satisfaction. Compensation ranges from $17.21 to $22.37 per hour, with potential overtime and bonuses based on performance and location.

Qualifications

• 2-3+ years of customer service or hospitality experience preferred.
• 2-3+ years of audio-visual experience required.
• Valid driver's license required for positions that may operate company vehicles.

Responsibilities

• Set up, operate, and break down intermediate audiovisual equipment accurately and on time.
• Provide excellent service and strive to exceed expectations of internal and external customers.
• Demonstrate advanced operational ability to troubleshoot and problem-solve equipment and software issues.

Skills

Customer service

Audio-visual experience

Technical troubleshooting

Leadership

Education

High school diploma

Associate's degree

Tools

Audio-visual equipment

Encore systems

Job description

Encore is seeking a Technical Lead in Elmhurst, Illinois, responsible for the setup and operation of audiovisual systems in hospitality settings. The ideal candidate should have 2-3 years of audio-visual experience and customer service skills. This role includes troubleshooting equipment issues, leading teams, and ensuring customer satisfaction. Compensation ranges from $17.21 to $22.37 per hour, with potential overtime and bonuses based on performance and location.