Lead Event AV Technician – Elevate Guest Experiences

Encore; Las Vegas (NV); On-site; USD 36,000 - 37,000; Full time

Job summary

Encore in Las Vegas seeks a Technical Lead to set up, operate, and troubleshoot audiovisual systems for hospitality events. You will ensure guest satisfaction and work under the direction of operations leadership.

Role requires strong customer service skills, technical proficiency with AV gear, and the ability to lead junior technicians on site while managing safety and client relationships.

Qualifications

• High school diploma required; associate degree preferred.
• 2–3+ years of customer service or hospitality experience preferred.
• 2–3+ years of audio-visual experience required.

Responsibilities

• Set up, operate, and break down audiovisual equipment for events.
• Troubleshoot technical issues and resolve problems quickly.
• Ensure compliance with safety and security measures.
• Provide excellent customer service and maintain client relationships.
• Coordinate with hotel staff and vendors to meet client needs.
• Assist with invoices and on-site project management as needed.

Skills

Hospitality

Customer service

Team leadership

Technical troubleshooting

A/V systems knowledge

Education

High school diploma

Associate’s degree preferred

Job description

Encore in Las Vegas seeks a Technical Lead to set up, operate, and troubleshoot audiovisual systems for hospitality events. You will ensure guest satisfaction and work under the direction of operations leadership.

Role requires strong customer service skills, technical proficiency with AV gear, and the ability to lead junior technicians on site while managing safety and client relationships.