Lead, Enterprise Technology & Employee Experience

PowerSchool Group LLC; Texas; Sur place; USD 150 000 - 190 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Flexible Spending Accounts

401(k) plan

Parental Leave

Discretionary Time Off

Wellness Program

Tuition Reimbursement

Pet Insurance

Identity Theft Protection

Résumé du poste

PowerSchool Group LLC is seeking a Senior Manager, Enterprise Technology to lead the employee technology experience—from IT service delivery to workplace tech, automation, asset lifecycle, and executive support.

You will coach a team, balance strategy with execution, and partner across IT, Security, HR, Finance, and Facilities to deliver reliable, secure technology and cost-effective solutions. The role requires strong leadership and a hands-on approach.

Qualifications

• 8+ years of progressive experience in enterprise IT, IT operations, workplace technology, end-user computing, infrastructure, or a related area.
• 3+ years of experience leading and developing technical teams.
• Experience managing employee technology services in a distributed or multi-site organization.
• Strong understanding of IT service management and ITIL principles.
• Experience managing enterprise endpoints and device lifecycles using Microsoft Intune or a comparable platform.
• Working knowledge of Microsoft 365, identity and access management, endpoint security, and modern workplace technologies.
• A track record of improving operations through automation, standardization, self-service, and process improvement.
• Strong vendor-management and technology-cost-management skills.
• Excellent communication and judgment, with the ability to work effectively with technical teams, business leaders, and executives.

Responsabilités

• Lead, coach, and develop the Enterprise Technology team, creating clear ownership, priorities, and service expectations.
• Own and continuously improve IT service management practices across incidents, requests, problems, changes, onboarding, offboarding, and escalations.
• Oversee the lifecycle of employee devices, including provisioning, deployment, support, refresh, recovery, and retirement.
• Ensure our workplace and collaboration technologies are reliable, secure, and easy for employees to use.
• Partner closely with Security and Identity teams on endpoint security, access management, patching, vulnerability remediation, and compliance.
• Improve the employee technology experience through automation, self-service, better documentation, and simpler, more consistent processes.
• Manage technology assets, vendors, licensing, and lifecycle planning with an eye toward service quality and cost effectiveness.
• Use service data and employee feedback to identify trends, prioritize improvements, and measure results.
• Partner across IT, Security, HR, Finance, Facilities, Procurement, and other teams to deliver technology solutions that support the business.
• Provide effective escalation support for executives and business-critical technology issues.

Connaissances

Leadership

IT operations

End-user computing

IT service management

Automation

Vendor management

Communication

Automation & scripting

Outils

Microsoft Intune

Microsoft 365

Azure

Automox

Qualys

Teams Rooms

Scripting / APIs

Description du poste

PowerSchool Group LLC is seeking a Senior Manager, Enterprise Technology to lead the employee technology experience—from IT service delivery to workplace tech, automation, asset lifecycle, and executive support.

You will coach a team, balance strategy with execution, and partner across IT, Security, HR, Finance, and Facilities to deliver reliable, secure technology and cost-effective solutions. The role requires strong leadership and a hands-on approach.