Head of Enterprise IT & Employee Experience

PowerSchool Group LLC; Dallas (TX); Presencial; USD 140.000 - 210.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision insurance

Flexible spending accounts / health-sy

Short-term disability

Long-term disability

401(k) plan

Parental leave

Discretionary Time Off (DTO)

Wellness program

Tuition reimbursement

Pet insurance

Identity theft protection

Student debt repayment program

Prepaid legal coverage

Descripción de la vacante

PowerSchool Group LLC seeks a Senior Manager, Enterprise Technology to lead the employee technology experience, coaching a team to deliver reliable, secure, and easy-to-use technology across the organization in Dallas, TX.

You will drive IT service management, device lifecycle, and security partnerships, while continuously improving processes, automation, and cost effectiveness to support the business and executives.

Formación

• 8+ years of progressive experience in enterprise IT, IT operations, workplace technology, end‑user computing, infrastructure, or a related area.
• 3+ years of experience leading and developing technical teams.
• Experience managing employee technology services in a distributed or multi‑site organization.
• Strong understanding of IT service management and ITIL principles.
• Experience managing enterprise endpoints and device lifecycles using Microsoft Intune or a comparable platform.
• Working knowledge of Microsoft 365, identity and access management, endpoint security, and modern workplace technologies.
• A track record of improving operations through automation, standardization, self‑service, and process improvement.
• Strong vendor‑management and technology‑cost‑management skills.
• Excellent communication and judgment, with the ability to work effectively with technical teams, business leaders, and executives.

Responsabilidades

• Lead, coach, and develop the Enterprise Technology team, creating clear ownership, priorities, and service expectations.
• Own and continuously improve IT service management practices across incidents, requests, problems, changes, onboarding, offboarding, and escalations.
• Oversee the lifecycle of employee devices, including provisioning, deployment, support, refresh, recovery, and retirement.
• Ensure our workplace and collaboration technologies are reliable, secure, and easy for employees to use.
• Partner closely with Security and Identity teams on endpoint security, access management, patching, vulnerability remediation, and compliance.
• Improve the employee technology experience through automation, self‑service, better documentation, and simpler, more consistent processes.
• Manage technology assets, vendors, licensing, and lifecycle planning with an eye toward service quality and cost effectiveness.
• Use service data and employee feedback to identify trends, prioritize improvements, and measure results.
• Partner across IT, Security, HR, Finance, Facilities, Procurement, and other teams to deliver technology solutions that support the business.
• Provide effective escalation support for executives and business‑critical technology issues.

Conocimientos

Team leadership

IT service management

Endpoint management

Microsoft Intune

Microsoft 365

Vendor management

Automation

Executive communication

Herramientas

Windows 365

Automox

Qualys

Azure

Microsoft Teams Rooms

Descripción del empleo

PowerSchool Group LLC seeks a Senior Manager, Enterprise Technology to lead the employee technology experience, coaching a team to deliver reliable, secure, and easy-to-use technology across the organization in Dallas, TX.

You will drive IT service management, device lifecycle, and security partnerships, while continuously improving processes, automation, and cost effectiveness to support the business and executives.