Senior Manager, End User Services - M4 (EUSRV - End User Services)

PowerSchool; Texas; On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Health Insurance

Flexible Spending Accounts

401(k) plan

Parental Leave

Discretionary Time Off

Wellness Program

Tuition Reimbursement

Pet Insurance

Identity Theft Protection

Job summary

PowerSchool Group LLC is seeking a Senior Manager, Enterprise Technology to lead the employee technology experience—from IT service delivery to workplace tech, automation, asset lifecycle, and executive support.

You will coach a team, balance strategy with execution, and partner across IT, Security, HR, Finance, and Facilities to deliver reliable, secure technology and cost-effective solutions. The role requires strong leadership and a hands-on approach.

Qualifications

• 8+ years of progressive experience in enterprise IT, IT operations, workplace technology, end-user computing, infrastructure, or a related area.
• 3+ years of experience leading and developing technical teams.
• Experience managing employee technology services in a distributed or multi-site organization.
• Strong understanding of IT service management and ITIL principles.
• Experience managing enterprise endpoints and device lifecycles using Microsoft Intune or a comparable platform.
• Working knowledge of Microsoft 365, identity and access management, endpoint security, and modern workplace technologies.
• A track record of improving operations through automation, standardization, self-service, and process improvement.
• Strong vendor-management and technology-cost-management skills.
• Excellent communication and judgment, with the ability to work effectively with technical teams, business leaders, and executives.

Responsibilities

• Lead, coach, and develop the Enterprise Technology team, creating clear ownership, priorities, and service expectations.
• Own and continuously improve IT service management practices across incidents, requests, problems, changes, onboarding, offboarding, and escalations.
• Oversee the lifecycle of employee devices, including provisioning, deployment, support, refresh, recovery, and retirement.
• Ensure our workplace and collaboration technologies are reliable, secure, and easy for employees to use.
• Partner closely with Security and Identity teams on endpoint security, access management, patching, vulnerability remediation, and compliance.
• Improve the employee technology experience through automation, self-service, better documentation, and simpler, more consistent processes.
• Manage technology assets, vendors, licensing, and lifecycle planning with an eye toward service quality and cost effectiveness.
• Use service data and employee feedback to identify trends, prioritize improvements, and measure results.
• Partner across IT, Security, HR, Finance, Facilities, Procurement, and other teams to deliver technology solutions that support the business.
• Provide effective escalation support for executives and business-critical technology issues.

Skills

Leadership

IT operations

End-user computing

IT service management

Automation

Vendor management

Communication

Automation & scripting

Tools

Microsoft Intune

Microsoft 365

Azure

Automox

Qualys

Teams Rooms

Scripting / APIs

Job description

Overview

We’re looking for a Senior Manager, Enterprise Technology to lead the technologies and services that help our employees do their best work every day. The successful candidate is hands-on leader who can balance strategy with execution: someone comfortable coaching a team, solving operational challenges, partnering across the business, and finding smarter ways to simplify and automate how work gets done.

Responsibilities

This role is responsible for the employee technology experience—from IT service delivery and endpoint management to workplace technology, automation, asset lifecycle, and executive support. You’ll lead a team focused on delivering reliable, secure, and easy-to-use technology while continuously improving how we operate.What You’ll Do

• Lead, coach, and develop the Enterprise Technology team, creating clear ownership, priorities, and service expectations.
• Own and continuously improve IT service management practices across incidents, requests, problems, changes, onboarding, offboarding, and escalations.
• Oversee the lifecycle of employee devices, including provisioning, deployment, support, refresh, recovery, and retirement.
• Ensure our workplace and collaboration technologies are reliable, secure, and easy for employees to use.
• Partner closely with Security and Identity teams on endpoint security, access management, patching, vulnerability remediation, and compliance.
• Improve the employee technology experience through automation, self-service, better documentation, and simpler, more consistent processes.
• Manage technology assets, vendors, licensing, and lifecycle planning with an eye toward service quality and cost effectiveness.
• Use service data and employee feedback to identify trends, prioritize improvements, and measure results.
• Partner across IT, Security, HR, Finance, Facilities, Procurement, and other teams to deliver technology solutions that support the business.
• Provide effective escalation support for executives and business-critical technology issues.

Qualifications

What You’ll Bring

• 8+ years of progressive experience in enterprise IT, IT operations, workplace technology, end-user computing, infrastructure, or a related area.
• 3+ years of experience leading and developing technical teams.
• Experience managing employee technology services in a distributed or multi-site organization.
• Strong understanding of IT service management and ITIL principles.
• Experience managing enterprise endpoints and device lifecycles using Microsoft Intune or a comparable platform.
• Working knowledge of Microsoft 365, identity and access management, endpoint security, and modern workplace technologies.
• A track record of improving operations through automation, standardization, self-service, and process improvement.
• Strong vendor-management and technology-cost-management skills.
• Excellent communication and judgment, with the ability to work effectively with technical teams, business leaders, and executives.

Preferred Qualifications

• Experience with Windows 365, Automox, Qualys, Azure, Microsoft Teams Rooms, or similar technologies.
• Experience with workflow automation, scripting, APIs, or AI-enabled IT support.
• ITIL, Microsoft, security, or endpoint-management certifications.

What Success Looks LikeYou’ll create an Enterprise Technology organization known for reliable service, a great employee experience, strong security and compliance, faster resolution, increased automation, accurate asset management, disciplined technology spending, and a capable team that continually gets better.

Compensation & Benefits

Along with our highly market competitive base compensation, PowerSchool offers the following benefits:

• Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)

• Flexible Spending Accounts and Health Savings Accounts

• Short-Term Disability and Long-Term Disability

• Comprehensive 401(k) plan

• Generous Parental Leave

• Unrestricted paid time off (known as Discretionary Time Off - DTO)

• Wellness Program, including ClassPass & Employee Assistance Program

• Tuition Reimbursement

• Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing [e-mail].