Senior Manager, Enterprise IT & Employee Technology Experience

PowerSchool; Dallas (TX); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Comprehensive Insurance Coverage

401(k) plan

Parental Leave

Discretionary Time Off (DTO)

Wellness Program

Tuition Reimbursement

Optional Benefits: Pet Insurance, IDT,

Job summary

PowerSchool is seeking a Senior Manager, Enterprise Technology to lead our employee technology experience, from IT service delivery to endpoint management and workplace technology. You will coach a team, balance strategy with execution, and partner across the business to simplify and automate how work gets done.

In this hands-on leadership role, you will own IT service management practices, lifecycle management of devices, and secure, reliable technology.

Qualifications

• 8+ years of progressive experience in enterprise IT, IT operations, workplace technology, end-user computing, infrastructure, or a related area.
• 6
• 3+ years of experience leading and developing technical teams.
• Experience managing employee technology services in a distributed or multi-site organization.
• Strong understanding of IT service management and ITIL principles.
• Experience managing enterprise endpoints and device lifecycles using Microsoft Intune or a comparable platform.
• Working knowledge of Microsoft 365, identity and access management, endpoint security, and modern workplace technologies.
• A track record of improving operations through automation, standardization, self-service, and process improvement.
• Strong vendor-management and technology-cost-management skills.
• Excellent communication and judgment, with the ability to work effectively with technical teams, business leaders, and executives.

Responsibilities

• Lead, coach, and develop the Enterprise Technology team, creating clear ownership, priorities, and service expectations.
• Own and continuously improve IT service management practices across incidents, requests, problems, changes, onboarding, offboarding, and escalations.
• Oversee the lifecycle of employee devices, including provisioning, deployment, support, refresh, recovery, and retirement.
• Ensure our workplace and collaboration technologies are reliable, secure, and easy for employees to use.
• Partner closely with Security and Identity teams on endpoint security, access management, patching, vulnerability remediation, and compliance.
• Improve the employee technology experience through automation, self-service, better documentation, and simpler, more consistent processes.
• Manage technology assets, vendors, licensing, and lifecycle planning with an eye toward service quality and cost effectiveness.
• Use service data and employee feedback to identify trends, prioritize improvements, and measure results.
• Partner across IT, Security, HR, Finance, Facilities, Procurement, and other teams to deliver technology solutions that support the business.
• Provide effective escalation support for executives and business-critical technology issues.

Skills

IT leadership

IT service management

Automation & self-service

Vendor management

Communication

Strategic planning

Tools

Microsoft Intune

Microsoft 365

Azure

Automox

Qualys

Job description

PowerSchool is seeking a Senior Manager, Enterprise Technology to lead our employee technology experience, from IT service delivery to endpoint management and workplace technology. You will coach a team, balance strategy with execution, and partner across the business to simplify and automate how work gets done.

In this hands-on leadership role, you will own IT service management practices, lifecycle management of devices, and secure, reliable technology.