AI-Driven End-User Services Lead (Helpdesk & ITSM)

The Intersect Group; Kennesaw (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading IT services company is seeking a Helpdesk Manager / End-User Services Lead to oversee the Microsoft 365 experience and improve IT support. You will lead and mentor a helpdesk team while ensuring high-quality service and efficient operations. The ideal candidate has over 5 years in IT support and expertise with Microsoft tools. This mid-senior level role offers a contract position, focusing on automation and continuous improvement strategies.

Qualifications

• 5+ years of experience in IT support or helpdesk roles.
• Experience as a helpdesk lead, manager, or senior support engineer.
• Hands-on experience with Microsoft 365, Entra ID, and Intune.

Responsibilities

• Own end-user services strategy and helpdesk operations.
• Lead, mentor, and develop a helpdesk team.
• Provide hands-on Tier 2/3 support for Microsoft 365.

Skills

IT support

Microsoft 365

Troubleshooting

Automation

Self-service tools

Tools

Microsoft Intune

ITSM platforms

PowerShell

Job description

A leading IT services company is seeking a Helpdesk Manager / End-User Services Lead to oversee the Microsoft 365 experience and improve IT support. You will lead and mentor a helpdesk team while ensuring high-quality service and efficient operations. The ideal candidate has over 5 years in IT support and expertise with Microsoft tools. This mid-senior level role offers a contract position, focusing on automation and continuous improvement strategies.