Executive IT Support Lead — End-User Operations

Signify Technology; Santa Monica (CA); On-site; USD 180,000 - 200,000; Full time

Job summary

Signify Technology in Los Angeles, CA seeks a permanent, full-time IT Operations Leader to own the day-to-day technology experience for all users, from the service desk to endpoint engineering. You will manage a small team while staying hands-on, moving IT delivery from ticket handling to structured service delivery.

The role requires leading a Tier 2/endpoint layer, setting SLAs, and delivering executive-level white-glove support.

Qualifications

• Experience leading a service desk or end-user support team while staying hands-on with technology.
• Strong Microsoft 365 administration and Intune endpoint management.
• Identity management experience with Entra ID and/or Okta.
• Practical AI and automation experience with workflows or pipelines.

Responsibilities

• Lead the service desk, a new Tier 2 / endpoint engineering layer, and the escalation path through to infrastructure engineering.
• Set and enforce SLAs, and report on CSAT, backlog, reopen rates and first-contact resolution.
• Provide white-glove support for executives and senior leadership, including escalations that reach them.
• Manage Windows and Mac devices through Intune and other MDM tooling, covering builds, patching, inventory, refresh cycles and secure disposal.
• Oversee identity and access with Entra ID and Okta, including provisioning, deprovisioning and access requests.
• Own the end-user experience in Microsoft 365 and collaboration tools, including license tracking.
• Support conference rooms, video meeting spaces and workplace technology across offices.
• Act as first-line support for approved enterprise AI tools and find ways to cut ticket volume through automation.

Skills

Service desk management

Intune endpoint management

Identity management with Entra ID/Okta

Microsoft 365 administration

ITSM tooling & SLAs

AI & automation workflows

Executive support

Hands-on technical leadership

Tools

Intune

Okta

Job description

Signify Technology in Los Angeles, CA seeks a permanent, full-time IT Operations Leader to own the day-to-day technology experience for all users, from the service desk to endpoint engineering. You will manage a small team while staying hands-on, moving IT delivery from ticket handling to structured service delivery.

The role requires leading a Tier 2/endpoint layer, setting SLAs, and delivering executive-level white-glove support.