End User Support Specialist

Pomeroy; Mason (OH); Sur place; USD 55 000 - 83 000; Plein temps

Résumé du poste

Pomeroy is seeking an experienced End User Computing (EUC) Engineer to deliver advanced technical support and engineering services for enterprise hardware, software, and end-user environments. This role will act as a third-level escalation resource for complex issues and support enterprise-wide projects to improve performance, security, and operational efficiency.

The ideal candidate has a strong background in Windows operating systems, desktop engineering, imaging, scripting, enterprise

Qualifications

• Bachelor's or Associate's degree in a technology-related field, or equivalent professional experience.
• Minimum of 5 years of progressively advanced technical experience.
• In-depth knowledge of Windows operating systems, including Windows 7, 8, and 10.
• Experience with operating system imaging, scripting, and automated deployment solutions.
• Experience managing enterprise desktop and server antivirus environments.
• Working knowledge of enterprise command, control, and inventory management systems.
• Intermediate understanding of networking, wireless technologies, and mobile devices, including Android, Apple, Windows CE, and tablets.
• Experience supporting enterprise printing environments and desktop security practices.
• Professional certifications such as CompTIA A+, CISSP, MCSA, or BSCE are preferred.
• Ability to work independently with minimal supervision.
• Strong verbal and written communication skills, both in person and over the phone.

Responsabilités

• Provide advanced engineering support for enterprise hardware, software, and end-user computing environments.
• Serve as a third-level escalation resource for complex issues originating from the service desk and assist other engineering team members with escalations.
• Test, troubleshoot, and evaluate computer hardware, software, and peripherals for ongoing support needs and project initiatives.
• Identify, investigate, and resolve issues impacting end-user computing.
• Recommend hardware and software upgrades to improve performance, functionality, and efficiency.
• Analyze organizational computing needs in support of projects and technology lifecycle initiatives.
• Manage enterprise desktop and server antivirus consoles and support desktop security practices.
• Analyze and document business processes, identify areas for improvement, and develop solutions to enhance operational efficiency.
• Utilize scripting and scripting languages to automate processes and develop technical solutions.
• Manage operating system imaging and develop scripts to support automated deployment solutions.
• Create technical documentation and provide training and guidance to service desk personnel.
• Support enterprise command, control, and inventory management systems.
• Provide technical support for enterprise printing, networking, wireless, and mobile device environments.
• Coordinate project activities and ensure appropriate documentation throughout all project phases.
• Manage workflows driven by both project initiatives and service tickets.
• Communicate regularly with business partners and end users, providing support to employees at all levels, including senior executives.
• Build and maintain strong working relationships with internal business partners and customers.

Connaissances

Windows OS

Troubleshooting

Customer service

Communication

Documentation

Formation

Bachelor's or Associate's degree in technology

Outils

Imaging

Scripting

Automation

Antivirus management

Networking

Description du poste

5 month contract with possible extension

We are seeking an experienced End User Computing (EUC) Engineer to provide advanced technical support and engineering services for enterprise hardware, software, and end-user environments. This role will serve as a third-level escalation resource for complex technical issues, support enterprise-wide projects, and help identify and implement solutions that improve system performance, security, and operational efficiency.

The ideal candidate has a strong background in Windows operating systems, desktop engineering, imaging, scripting, enterprise security, and troubleshooting, along with the ability to work independently and support users at all organizational levels.

Key Responsibilities

• Provide advanced engineering support for enterprise hardware, software, and end-user computing environments.
• Serve as a third-level escalation resource for complex issues originating from the service desk and assist other engineering team members with escalations.
• Test, troubleshoot, and evaluate computer hardware, software, and peripherals for ongoing support needs and project initiatives.
• Identify, investigate, and resolve issues impacting end-user computing.
• Recommend hardware and software upgrades to improve performance, functionality, and efficiency.
• Analyze organizational computing needs in support of projects and technology lifecycle initiatives.
• Manage enterprise desktop and server antivirus consoles and support desktop security practices.
• Analyze and document business processes, identify areas for improvement, and develop solutions to enhance operational efficiency.
• Utilize scripting and scripting languages to automate processes and develop technical solutions.
• Manage operating system imaging and develop scripts to support automated deployment solutions.
• Create technical documentation and provide training and guidance to service desk personnel.
• Support enterprise command, control, and inventory management systems.
• Provide technical support for enterprise printing, networking, wireless, and mobile device environments.
• Coordinate project activities and ensure appropriate documentation throughout all project phases.
• Manage workflows driven by both project initiatives and service tickets.
• Communicate regularly with business partners and end users, providing support to employees at all levels, including senior executives.
• Build and maintain strong working relationships with internal business partners and customers.

Required Qualifications & Experience

• Bachelor's or Associate's degree in a technology-related field, or equivalent professional experience.
• Minimum of 5 years of progressively advanced technical experience.
• In-depth knowledge of Windows operating systems, including Windows 7, 8, and 10.
• In-depth knowledge of Microsoft Office applications across multiple versions.
• Experience with operating system imaging, scripting, and automated deployment solutions.
• Experience managing enterprise desktop and server antivirus environments.
• Working knowledge of enterprise command, control, and inventory management systems.
• Intermediate understanding of networking, wireless technologies, and mobile devices, including Android, Apple, Windows CE, and tablets.
• Experience supporting enterprise printing environments and desktop security practices.
• Professional certifications such as CompTIA A+, CISSP, MCSA, or BSCE are preferred.
• Ability to work independently with minimal supervision.
• Strong verbal and written communication skills, both in person and over the phone.
• Excellent troubleshooting, analytical, and problem-solving abilities.
• Strong customer service and relationship-building skills.
• Ability to take initiative and manage multiple priorities simultaneously.
• Strong organizational and documentation skills.
• Ability to work effectively under pressure in a fast-paced environment.
• Comfortable interacting with employees and stakeholders at all organizational levels.