Lead Embroidery Operator — Garment Quality & Ops

FIGS; Scottsdale (AZ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Premium medical, dental, vision

FIGS 401(k) with company match

Life and disability insurance

Employee stock purchase plan discount

50% product discount; 25% site-wide

Parental leave and caregiver support

Job summary

FIGS is seeking a Full-Time Lead Suture Specialist (Embroidery Machine Operator) to manage the embroidery operations at our Scottsdale Community Hub. You will handle in-hub embroidery orders, maintain and clean machines, and ensure finished garments meet quality standards.

You will supervise workflow, train team members, ensure safety compliance, and collaborate with store leadership and HQ. Proficiency with Barudan systems and Wilcom/Pulse is highly valued.

Qualifications

• Flexible schedule including weekends
• Experience operating embroidery machines and troubleshooting
• Proficiency with embroidery software (Wilcom, Pulse or equivalent)
• Proficiency with software for editing designs
• Familiarity with preventive maintenance and coordinating third-party servicing
• Strong problem-solving under tight deadlines
• Bilingual skills are beneficial but not required

Responsibilities

• Read, interpret, and complete embroidery orders accurately
• Set up embroidery machines (design loading, thread selection, hooping, trimming, packaging)
• Track and communicate order status with the retail team
• Inspect merchandise against order specs; perform adjustments or repairs
• Steam and prepare garments for customers
• Oversee embroidery workflow to prioritize and assign jobs
• Establish and monitor embroidery quality standards
• Train and mentor embroidery team members
• Ensure safety and compliance in embroidery production
• Collaborate with store leadership, VM, product, and supply chain teams
• Perform minor machine repairs and oiling; coordinate maintenance
• Keep work area clean and organized
• Manage embroidery supplies and inventory
• Assist store leadership with non-embroidery tasks including sales and operations

Skills

Flexible schedule

Organizational skills

Time management

Embroidery machine operation

Troubleshooting embroidery machines

Single-head embroidery machines

Embroidery software proficiency

Design editing software

Preventive maintenance coordination

Problem solving under deadline

Bilingual (beneficial)

Tools

Barudan embroidery machine

Wilcom

Pulse

Job description

FIGS is seeking a Full-Time Lead Suture Specialist (Embroidery Machine Operator) to manage the embroidery operations at our Scottsdale Community Hub. You will handle in-hub embroidery orders, maintain and clean machines, and ensure finished garments meet quality standards.

You will supervise workflow, train team members, ensure safety compliance, and collaborate with store leadership and HQ. Proficiency with Barudan systems and Wilcom/Pulse is highly valued.