TeleRecruiter

West Tennessee Regional Blood Center, Inc.; Jackson (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

LIFELINE Blood Services in Jackson, TN, is seeking a full-time Donor Recruitment specialist to re-engage past donors by phone and other approved channels. You will work to meet department goals, educate donors on Lifeline’s programs, and maintain knowledge of recruitment policies and SOPs.

The role emphasizes strong communication, customer service, and the ability to work independently in a community-focused setting.

Qualifications

• High School diploma, GED, or equivalent is required.
• Prior tele recruitment experience preferred.
• English reading, writing, and speaking proficiently per policy.
• Ability to make sound decisions under pressure.
• Strong planning and organizational skills.
• Ability to work independently and meet deadlines.
• Demonstrated ability to communicate effectively with staff and the public.
• Basic computer skills in Microsoft Word and Excel.

Responsibilities

• Contacts by telephone and approved channels to eligible blood donors who have given before and re-recruit them to donate regularly.
• Must meet pre-set department goals and scorecard metrics.
• Provides excellent customer service and educates donors about the organization’s programs and services.
• Maintains current knowledge of Donor Recruitment policies and procedures and complies with SOPs and regulations.

Skills

Tele-recruitment

Customer service

Communication

Decision making under pressure

Planning & organizational skills

Independent work

Microsoft Word & Excel

Education

High School diploma or GED

Tools

Microsoft Word

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Jackson, TN, US

LIFELINE Blood Services

183 Sterling Farms Drive

Jackson, Tennessee 38305

Department

Community Services

Reports to

Manager and/or Director of Community Services

Hours

Full-Time Monday – Thursday 9:00am – 6:00pm

Friday 9:00am – 2:00pm

Times Will Differ During Training

* Due to the possibility of business needs changing, LIFELINE reserves the

right to change an employee’s primary schedule.

Job Description

Contacts by telephone and other approved communication methods (emails, text, flyers) eligible blood donors who have previously given blood and re-recruits them to donate regularly.

Duties and Responsibilities

The list of essential functions, as outlined herein, is intended to be representative of the duties and responsibilities performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. All employees must perform all assigned duties in compliance with internal SOPs, external regulations, and internal policies, bring compliance issues to the attention of management and assure quality customer service to all customers internal and external. Employees must comply with traffic legislation, be conscious of road safety, demonstrate safe driving, and other good road safety habits while driving their personal vehicle for work purposes.

• Translate good customer service skills over the phone
• Donor eligibility requirements
• Engage
• By telephone and other approved communication methods (emails, text, flyers), contacts eligible blood donors and re-recruits them to donate regularly.
• Must meet pre-set department goals and scorecard metrics.
• Provides excellent customer service at all times. Establishes rapport with donors and potential donors and educates them in the organization’s programs and services.
• Complies and maintains current knowledge and understanding of Donor Recruitment policies, procedures, and other related regulations.

Training

IWELCOME, ILEAD, Annual cGMP, Annual Safety, Annual Human Resources (Sexual Harassment, Workplace Bullying, Diversity/Unconscious Bias), Medical Ethics, Customer Service, Blood Establishment Computer Systems, and all required departmental and interdepartmental training.

CPR (recommended) and First Aid

Qualifications

EDUCATION

High School diploma, GED, or equivalent is required.

EXPERIENCE

Prior tele recruitment experience preferred

SKILLS

• Language skills must include reading, writing, and speaking English effectively and following oral and written instructions consistent with policies and procedures, SOPs, or other requirements
• Ability to make sound decisions under pressure
• Effective planning and organizational skills
• Ability to function as a critical/key team member in a high-level production environment coupled with strong organizational skills
• Ability to work independently and to meet deadlines
• Demonstrate ability to work without direct supervision
• Must be able to make simple decisions based on well-defined choices
• Ability to communicate effectively with the staff and the public to enhance Lifeline’s relationship with the community
• Basic computer skills in Microsoft Word and Excel

Working Conditions

Functions are regularly performed inside and/or outside with potential for exposure to adverse conditions, such as inclement weather, atmospheric elements, and pathogenic substances. Performance of this job could expose the employee to blood-borne pathogens. The noise level in the work environment is usually low to moderate.

Physical Requirements

Employee is required to stand, walk, sit, and the ability to lift a minimum of 10 pounds.