Lead Donor Recruiter

ImpactLife; Springfield (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive wages

Paid training

Advancement opportunities

Excellent benefit package

Generous paid time off

Job summary

ImpactLife is seeking a Lead, Donor Recruitment to manage donor call lists, set call priorities, and guide staff across four states. The role emphasizes coaching, script consistency, and workflow optimization.

You will train new staff, oversee daily tasks, and collaborate with the Donor Relations team to meet production metrics while delivering high-quality donor experiences.

Qualifications

• High school diploma or equivalent preferred.
• 2+ years in blood center, donor recruitment, or call center is preferred.
• Experience in customer service or call center environment is preferred.
• Extensive use of different computer systems and donor databases is highly preferred.

Responsibilities

• Maintain productivity levels defined by management and performance metrics.
• Develop and assign call campaigns; filter messages based on inventory and goals.
• Update donor records and handle donor concerns; ensure eligibility in ImpactLife software.
• Attend monthly department meetings and participate in cross-functional teams.
• Call blood donors to schedule appointments and maintain records.
• Train new and existing employees.
• Oversee staff and daily workflow.

Skills

Communication skills

Customer service

Collaboration

Education

High school diploma or equivalent

Tools

Donor database systems

ImpactLife software

Job description

Are you passionate about making a difference in our community? Join the ImpactLife team to help us Change the World.

We are looking for committed individuals who demonstrate good character, use clear communication, and can collaborate alongside professionals who believe in the power of integrity and teamwork.

Are you looking for an opportunity that makes a difference? Do you want to have an impact in your community? If you answered “yes”, look no further. ImpactLife is looking for dedicated, motivated individuals who are interested in being an integral part of our Donor Recruitment team.

The Lead, Donor Recruitment will assign, filter, and develop blood donor call lists for staff. The Lead will manage call priorities, as well as assign scripts for a consistent donor message. The Lead will assist in the review, update, and development of department SOP’s, and train and develop new and existing department staff members as needed. This position will motivate, coach, and develop staff and lead the department in the absence of the supervisor or manager.

Fulltime position working Monday-Friday 8:00 am to 4:30 pm

Lead, Donor Recruitment Responsibilities Can Include

• Maintain minimum levels of productivity as defined in performance metrics that are set by management. Performance metrics may be evaluated daily, monthly, quarterly and annually.
• Use problem solving skills to develop productive recruitment strategies. Create and assign call campaigns, filter message based on daily blood product inventory needs and budgeted collection goals. Resolve any donor data issues to ensure best use of the database.
• Update donor records and evaluate donor concerns, provide follow up with staff or donors as needed. Ensure eligibility is properly updated in ImpactLife software.
• Attend and assist with monthly department meetings and/or participate in cross functional department project teams representing the Donor Relations/Donor Recruitment teams.
• Responsible for calling blood donors to schedule appointment and maintaining records.
• Train new and existing employees.
• Oversee staff and the completion of daily workflow.

Qualifications

• High school competencies or equivalent preferred.
• Minimum of 2 years’ experience in the blood center industry is preferred.
• Experience in a customer service or call center environment is preferred.
• Extensive use of different computer systems, including customer or patient databases, is highly preferred.

What We Offer

• Competitive wages
• Paid training
• Advancement opportunities
• An excellent benefit package
• Generous paid time off program

Pre-employment drug screen, background check and MVR report are required.

This is not an ordinary heath care job. Our work is unique, personal, fulfilling, rewarding and makes a difference right here in our communities. We offer an opportunity to be a part of a dedicated team that makes us a recognized leader in the blood center industry.

ImpactLife provides lifesaving blood products to more than 120 hospitals and emergency medical service providers in a four-state region. In 2024, we celebrated 50 Years of Saving Lives. Over the years, we've grown and merged across the Midwest from small, independent, community nonprofits to evolve into ImpactLife. We are still an independent, community nonprofit, only we are not so small. Today, our team is 800+ strong across four states. We are headquartered in Davenport, Iowa and have distribution hubs and donor centers in Iowa, Illinois, Missouri, and Wisconsin. Every year we team up with thousands of blood donors and hundreds of community partners to help save lives through blood drives.

Equal Opportunity Employer