Patient Experience Dispensary Technician

Ayr Wellness; Dayton (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

Ayr Wellness is seeking a Dispensary Technician in Dayton to deliver an exceptional patient experience. You will explain product benefits, assist patients, and process orders using POS and inventory systems in a compliant, friendly setting.

This role emphasizes accuracy, customer service, and teamwork within a fast-paced dispensary. Candidates should have a High school diploma or GED and at least 1–3 years in retail or customer service; cannabis industry experience is a plus.

Qualifications

• Must be 21 years of age or older.
• Ability to pass all background checks.
• Maintain regular and punctual attendance.
• Experience with cash handling and POS/inventory control systems.
• Prior experience in high-volume retail is a plus.

Responsibilities

• Provide knowledge and guidance to patients about benefits of premium cannabis products.
• Ensure patient questions are resolved quickly and escalated when needed.
• Oversee patient intake and maintain accurate records and confidentiality.
• Process and fulfill patient orders using POS and inventory systems in compliance with policies.
• Keep the dispensary stocked, clean, and organized while maintaining a patient-first focus.
• Support compliance and prevent diversion of medical cannabis.

Skills

Cash handling

POS system

Communication

Teamwork

Basic math

Education

High school diploma/GED

Tools

POS software

Inventory software

Job description

Ayr Wellness is seeking a Dispensary Technician in Dayton to deliver an exceptional patient experience. You will explain product benefits, assist patients, and process orders using POS and inventory systems in a compliant, friendly setting.

This role emphasizes accuracy, customer service, and teamwork within a fast-paced dispensary. Candidates should have a High school diploma or GED and at least 1–3 years in retail or customer service; cannabis industry experience is a plus.