Lead Dispensary Associate — Customer Experience Lead

Windy City Cannabis; Posen (IL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off

401(k) Retirement Plan

Employee Assistance Program

40% Employee Discount

Job summary

Windy City Cannabis in Illinois is seeking a Lead Dispensary Associate to support daily store operations, uphold compliance, and deliver an exceptional customer experience. As a frontline leader, you will be a keyholder and Agent-in-Charge on assigned shifts, coaching staff and protecting assets.

You will partner with management to drive performance, ensure safety, maintain inventory accuracy, and foster a welcoming, educational environment for customers across medical and recreational cannabis

Qualifications

• Minimum of 2 years in retail, hospitality, customer service, or a similar customer-facing environment.
• At least 1 year of supervisory, leadership, keyholder, or management experience preferred.
• Experience utilizing POS systems and basic computer applications; cannabis retail experience is a plus.
• Strong leadership, customer service, communication, and problem-solving skills.
• Ability to work in a fast-paced, highly regulated environment.

Responsibilities

• Serve as keyholder and designated Agent-in-Charge during assigned shifts.
• Provide guidance, coaching, and real-time feedback to Dispensary Associates.
• Support onboarding, training, and development of new team members.
• Communicate operational priorities and help ensure adherence to company standards.
• Promote a positive, collaborative, and customer-focused team culture.
• Maintain compliance with Illinois cannabis regulations and company policies.
• Safeguard company assets, including cash, inventory, and sensitive information.

Skills

Leadership

Customer Service

Communication

Problem Solving

Tools

POS Systems

Basic Computer Applications

Job description

Windy City Cannabis in Illinois is seeking a Lead Dispensary Associate to support daily store operations, uphold compliance, and deliver an exceptional customer experience. As a frontline leader, you will be a keyholder and Agent-in-Charge on assigned shifts, coaching staff and protecting assets.

You will partner with management to drive performance, ensure safety, maintain inventory accuracy, and foster a welcoming, educational environment for customers across medical and recreational cannabis