Lead Dispatcher/Controller

Transdev North America; Phoenix (AZ); On-site; USD 60,000 - 62,000; Full time

Benefits offered by this job

Vacation 2 weeks

Sick days 5 days

Holidays 7 days

401(k) retirement plan

Medical insurance

Dental and vision insurance

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev North America in Phoenix, AZ is seeking a Lead Dispatcher/Controller who ensures the Dispatch team fills routes and provides Operators with timely instructions and responses. This role emphasizes safety and customer service, shaping daily operations.

You will oversee performance metrics, respond to incidents, and train new staff, while supporting OCC supervision and weekend/evening coverage. Competitive pay and comprehensive benefits are offered.

Qualifications

• High school diploma or GED equivalent.
• Minimum 2-3 years of transit supervisory experience preferred.
• Excellent communication & interpersonal skills.
• Subject to a DOT drug testing and physical if applicable.

Responsibilities

• Oversee road service and trip performance measures, i.e. route start time, on-time performance, incidents.
• Respond to customer questions and concerns about no shows, cancellations, and missed trips.
• Manage vehicle operator emergency situations & escalated calls.
• Supervise staff on weekends and evenings.
• Manage department reports and other communication tools.
• Support the OCC Supervisor in training new employees.
• Other duties as required.

Skills

Communication skills

Interpersonal skills

Excellent customer service

Education

High school diploma or GED

Job description

Transdev in P hoenix, AZ is hiring a Lead Dispatcher/Controller. Our Lead Dispatcher/Controller ensures the Dispatch team fills all the routes and provides Operators with timely instructions and responses. We are seeking customer service-oriented professionals who are dedicated to safety.

Transdev Is Proud To Offer

• Competitive compensation package of minimum $60,000 - maximum $62,000

Benefits Include

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 7 days
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities

• Oversee road service and trip performance measures, i.e. route start time, on-time performance, incidents
• Respond to customer questions and concerns about no shows, cancellations, and missed trips.
• Manage vehicle operator emergency situations & escalated calls.
• Supervise staff on weekends and evenings.
• Manage department reports and other communication tools.
• Support the OCC Supervisor in training new employees.
• Other duties as required.

Qualifications

• High school diploma or GED equivalent
• Minimum of 2-3 years of transit supervisory experience preferred.
• Excellent communication & interpersonal skills.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.

About Transdev : Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.

Drug‑free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.