Lead Dispatcher

Transdev North America; Dallas (TX); On-site; USD 3,099,600 - 3,711,254; Full time

Benefits offered by this job

Vacation: 2 weeks

Medical, dental & vision

401(k) retirement plan

Job summary

Transdev North America in Dallas, TX is hiring a Lead Dispatcher. The role ensures the Dispatch team fills routes and provides Operators with timely instructions while emphasizing safety. A customer-service mindset is essential for handling inquiries and emergencies.

Responsibilities include supervising dispatch staff, training, reporting, and improving procedures. Competitive hourly pay ranges with benefits, and a strong emphasis on safety and communications.

Qualifications

• Must have a high school diploma or equivalent.
• 2–3 years of transit supervisory experience preferred.
• Computer literate with intermediate knowledge of Microsoft Office.
• Available to work shifts or flexible schedules as needed.
• Strong leadership, organization, and independent work skills.
• Excellent verbal and written communication with diverse audiences.
• Ability to address service concerns with proactive problem-solving.

Responsibilities

• Oversee dispatch operations to ensure routes run on time and safely.
• Respond to questions about no-shows, cancellations, and missed trips.
• Manage driver and operator emergencies and escalated calls.
• Supervise weekend and evening staff.
• Prepare department reports and communicate updates.
• Train personnel performing dispatch duties.
• Assist Dispatch Manager with problem resolution.
• Prioritize calls by importance and urgency.
• Develop and communicate standard operating procedures.
• Maintain driver communications for updates and delays.

Skills

leadership

customer service

communication

problem solving

training

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Transdev in Dallas, Texas is hiring a Lead Dispatcher. Our Lead Dispatcher ensures the Dispatch team fills all the routes and provides Operators with timely instructions and responses. We are seeking customer service-oriented professionals who are dedicated to safety.

Transdev Is Proud To Offer

• Competitive compensation package of minimum $22.50 - maximum $26.94 per hour

Benefits Include

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 8 standard and
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy

Key Responsibilities

• Oversee road service and trip performance measures, i.e. route start time, on-time performance, incidents
• Respond to customer and driver questions and concerns about no shows, cancellations, and missed trips.
• Manage vehicle operator emergency situations & escalated calls.
• Supervise staff on weekends and evenings.
• Manage department reports and other communication tools.
• Overseeing and providing training to personnel performing dispatch duties.
• Support employees and drivers with internal and external requests.
• Assist Dispatch Manager with resolving problems and requests.
• Prioritize calls based on importance and urgency.
• Assist with developing and communicating standard operating procedures
• Maintains contact with drivers to communicate updates, delays, or special instructions.
• Assist Dispatch Manager in accurately tracking and responding to complaints to reduce and eliminate unnecessary and/or additional wait times.
• Other duties as required

Qualifications

• High school diploma or equivalent.
• Minimum 2-3 years of transit supervisory experience preferred.
• Computer literate with intermediate knowledge of Microsoft Office
• Must be able to work shifts or flexible work schedules as needed.
• Strong leadership and organizational skills with the ability to work independently and drive results.
• Excellent verbal and written communication skills, with the ability to engage effectively with diverse audiences.
• High level of problem-solving and critical-thinking skills to address service concerns proactively.
• Other duties as required
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason

Physical Requirements

The essential functions of this position require the ability to:

• Sit for extended periods (up to 6-8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
• Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.
• Conduct oral and written presentations on behalf of the organization.
• Perform other related duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free Workplace

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

California applicants: Please Click Herefor CA Employee Privacy Policy.

Job Category: Dispatchers

Job Type: Full Time

Work Type: No Remote

Req ID: 8662

Pay Group: ECE

Cost Center: 429

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.