Lead Dispatch Operations Manager

Ruan Transportation Management Systems

San Antonio (TX)

On-site

USD 60,000 - 80,000

Full time

36 hours ago

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Job summary

Ruan Transportation Management Systems in San Antonio, TX is seeking a Dispatch Supervisor to manage dispatch for dedicated fleet operations. This on-site role supports office staff and professional drivers, with a Sunday-Thursday schedule and hours 6:30A–3:30P.

You will lead daily dispatch operations, train and coach staff, monitor routing, and ensure timely deliveries while upholding safety and regulatory compliance. Strong teamwork and communication are essential.

Qualifications

Experience supervising dispatch staff.
Ability to train and develop teams.
Strong communication with customers.

Responsibilities

Maintain professionalism and leadership while assisting daily operations.
Oversee dispatchers, train, provide tools, and manage daily dispatch process.
Provide leadership for dispatchers through hiring, training, coaching, and development.
Manage routing changes and allocate resources for timely deliveries.
Assess service level and suggest improvements to management.
Monitor KPIs and cost factors affecting operations.
Communicate with customers about core transportation issues.
Foster a positive work environment with open communication.
Promote safety culture; ensure compliance with safety programs and laws.
Collaborate with internal and external resources to remove safety obstacles.
Lead continuous improvement efforts.