Routing Supervisor: Dispatch & Operations Lead

Bonfirevc; San Antonio (TX); On-site; USD 50,000 - 75,000; Full time

Job summary

SafeRide Health in San Antonio, TX is seeking an experienced Routing (Dispatch) Supervisor to lead our routing team and ensure efficient, on-time patient transports across shifts. You will coach dispatch coordinators, oversee daily routing operations, monitor dashboards, and drive improvements in cost-effective mode selection while maintaining high service levels.

This role requires a strong background in transportation logistics, leadership, and collaboration with operations, network

Qualifications

• Requires 3+ years in transportation/delivery logistics with at least 1 year in a lead/supervisory role.
• Experience with transport management systems (TMS) and dispatch operations.
• Demonstrated coaching and performance management in a fast-paced environment.
• Bilingual Spanish is a plus and Medicaid NEMT knowledge is preferred.

Responsibilities

• Lead, coach, and develop a routing team responsible for routing and dispatching trip requests.
• Oversee daily routing operations across all shifts to ensure coverage and productivity.
• Monitor live dashboards and team performance against on-time targets; intervene when needed.
• Serve as escalation point for real-time trip recovery with providers and facilities
• Ensure cost-effective mode selection and audit for errors; drive corrective action
• Manage team scheduling, timekeeping, and PTO to maintain operations
• Onboard and train new Routing Coordinators; update training materials and SOPs
• Analyze routing and performance data to identify trends and lead process improvements
• Report KPIs, staffing, and operational issues to operations leadership
• Collaborate cross-functionally with Network Management, Provider Relations, and Contact Center teams

Skills

Leadership

Coaching

Communication

Data analysis

Problem solving

Adaptability

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Transport management system (TMS)

Job description

SafeRide Health in San Antonio, TX is seeking an experienced Routing (Dispatch) Supervisor to lead our routing team and ensure efficient, on-time patient transports across shifts. You will coach dispatch coordinators, oversee daily routing operations, monitor dashboards, and drive improvements in cost-effective mode selection while maintaining high service levels.

This role requires a strong background in transportation logistics, leadership, and collaboration with operations, network