Dispatch Manager

Ruan; San Antonio, Northern (TX, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Life insurance

401k

Paid Time Off

Job summary

Ruan is seeking a Dispatch Operations Supervisor to manage the dispatch functions for one or more fleet operations in San Antonio, TX. The role oversees office staff and drivers, ensures timely deliveries, and enforces safety and compliance with applicable laws.

You will lead a team through training, coaching, scheduling, and performance reviews, monitor KPIs, coordinate routing changes, and maintain strong client communications to optimize service levels.

Qualifications

• Education: Bachelor's degree preferred in Logistics, Transportation, Business or related field.
• Experience: 3-5 years in Transportation industry (management/dispatching).
• Strong leadership, training and coaching abilities; proficient with routing/dispatching systems and Excel.

Responsibilities

• Manage dispatch functions for one or more fleet operations to ensure efficient movement of products.
• Supervise office staff supporting dispatch and professional drivers on the account.
• Oversee dispatchers with training, tools, and daily operations; ensure policies are followed.
• Efficiently manage routing changes and organize resources to complete deliveries timely.
• Monitor KPIs and costs; communicate with customers regarding transportation issues.
• Promote a safe work environment and ensure compliance with safety programs and laws.
• Lead continuous improvement efforts and partner with customers as needed.

Skills

Leadership

Training

Coaching

Communication

Safety awareness

Continuous improvement

Microsoft Excel

Routing/Dispatching systems

Education

Bachelor's degree preferred in Logistics, Transportation, Business or related field

Tools

Routing/Dispatching systems

Microsoft Excel

Job description

This position works on-site in San Antonio, TX

Schedule: Sunday - Thursday

Hours: 6:30A - 3:30P

This position is responsible for managing the dispatch functions of one or more dedicated fleet operations to ensure the efficient and effective movement of our customers' products. This includes direct and indirect supervision of the office staff supporting dispatch and/or the professional drivers supporting the account.

Responsibilities:

• Maintain a high degree of professionalism and leadership while assisting in the daily operations.
• Oversee dispatchers by training and providing the tools the team needs to be successful as well as oversee daily operations of the dispatch process while ensuring policies and procedures are followed.
• Supervise and provide leadership for dispatchers to build and maintain a strong team through effective communications, hiring, training, coaching, counseling, appraising, rewarding, developing, and succession planning. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Efficiently manage routing changes and organize resources to make sure deliveries and services are completed in a timely fashion.
• Continually assess the service level and provide recommendations to manager regarding opportunities to improve operational performance.
• Monitor and manage Key Performance Indicators and cost factors impacting operational effectiveness.
• Effectively communicate with the customer on a regular basis regarding core transportation issues impacting the customer and the effectiveness and efficiency of the fleet.
• Build and maintain a positive work environment where team members and their contributions are recognized and valued. Maintain frequent communication with all team members.
• Promote and monitor employee safety and take proactive steps to create a positive safety culture. Partner with customer, internal and external resources as necessary to identify, evaluate and remove safety obstacles. Ensure compliance with safety programs and protocols as well as federal, state and local regulations.
• Embrace, promote and lead continuous improvement efforts.

Requirements

Job Requirements/Minimum Qualifications:

Education: Bachelor's degree preferred in Logistics, Transportation, Business or related field.

Experience: 3-5 years of experience in the Transportation Industry (Transportation management, dispatching, customer interaction)

• Demonstrated experience leading, directing, communicating change and developing a team strongly desired.
• Preferred candidates will have working knowledge of tractor and trailer maintenance.
• Strong skill base and comfort with technology including Microsoft Office, specifically Excel, and routing or dispatching systems.

Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401k and Paid Time Off.