Lead Dispatch & Customer Service Coordinator

Precision Garage Doors; Southlake (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Job summary

Precision Garage Doors in Dallas is seeking a Lead Dispatch Specialist to join our team. You’ll be the vital link between customers and field staff, ensuring smooth operations, timely service, and exceptional support.

Responsibilities include handling inquiries via phone, email, and live chat, routing requests to the right team, scheduling appointments, coordinating service calls, and maintaining accurate records of customer interactions and follow-ups.

Qualifications

• Prior experience in customer service, dispatch, or a related field (preferred).
• Excellent verbal and written communication skills.
• Strong problem-solving abilities—you stay calm and think on your feet.

Responsibilities

• Serve as the first point of contact for customers via phone, email, and live chat.
• Route service requests and inquiries to the right field team member.
• Schedule appointments and coordinate service calls efficiently.
• Manage a high volume of inbound communications while staying organized.
• Maintain accurate records of customer interactions and follow-ups.

Skills

Customer service

Dispatch

Communication skills

Problem solving

Tech savvy

ServiceTitan

Job description

Precision Garage Doors in Dallas is seeking a Lead Dispatch Specialist to join our team. You’ll be the vital link between customers and field staff, ensuring smooth operations, timely service, and exceptional support.

Responsibilities include handling inquiries via phone, email, and live chat, routing requests to the right team, scheduling appointments, coordinating service calls, and maintaining accurate records of customer interactions and follow-ups.