Lead Dispatch Specialist

Precision Garage Door of Tampa Bay; Grapevine (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Health, Dental & Vision Insurance

401(k) with company match

Team-focused culture

Job summary

Precision Garage Door of Tampa Bay seeks a Lead Dispatch Specialist to join our Dallas team. You will be the essential link between customers and field staff, coordinating service requests and scheduling calls to ensure timely service and high-quality support.

Ideal candidates bring customer service or dispatch experience, strong communication, and proficiency with computer systems. We offer PTO, health/dental/vision insurance, a 401(k) with company match, and a team‑oriented culture.

Qualifications

• Experience in customer service or dispatch preferred.
• Excellent verbal and written communication.
• Calm under pressure and quick thinker.
• Strong computer skills and tech proficiency.

Responsibilities

• Answer calls, emails, and live chat from customers.
• Route requests to field team and schedule service calls.
• Maintain records of interactions and follow-ups.

Skills

Customer service

Dispatch experience

Communication skills

Problem solving

Tech savvy

Tools

ServiceTitan

Job description

We're Hiring: Lead Dispatch Specialist | Dallas

Are you a dependable, organized multitasker with a passion for customer service? We’re looking for a Dispatch Specialist to join our growing team! You’ll be the vital link between our customers and field staff—helping ensure smooth operations, timely service, and exceptional support.

What You'll Do:

• Serve as the first point of contact for customers via phone, email, and live chat.
• Route service requests and inquiries to the right field team member.
• Schedule appointments and coordinate service calls efficiently.
• Manage a high volume of inbound communications while staying organized.
• Maintain accurate records of customer interactions and follow-ups.

What You Bring:

• Prior experience in customer service, dispatch, or a related field (preferred).
• Excellent verbal and written communication skills.
• Strong problem-solving abilities—you stay calm and think on your feet.
• Tech-savvy with proficient computer skills.
• Experience with ServiceTitan is a plus!
• Paid Time Off (PTO) – Recharge and take personal time when needed.
• Team-Focused Culture – We value collaboration, accountability, and continuous growth.
• Health, Dental & Vision Insurance – Comprehensive coverage for you and your family.
• 401(k) with Company Match – Plan for the future and we’ll help you get there.