Lead, Digital Product Operations — Customer Experience

Apple, Inc.; Sunnyvale (CA); On-site; USD 195,000 - 294,000; Full time

Benefits offered by this job

Apple stock programs (RSU)

Employee Stock Purchase Plan

Relocation

Job summary

Apple, Inc. is seeking a Manager of Digital Product Operations in Sunnyvale, CA to lead a team of Program Managers, Technical Product Managers, and Business Analysts.

You will drive customer-facing journeys across the Apple Support app, Get Support web, and conversational platforms, ensuring day-one readiness for new Apple products and global expansions. The role emphasizes building scalable operations, integrating AI-enabled self-service, and partnering with product, engineering, and service

Qualifications

• 7+ years in digital program/project management or related digital customer experience operations.
• Experience leading teams of program managers, technical PMs, or business analysts.
• Strong analytical and problem-solving skills with data-driven insights.

Responsibilities

• Lead, coach, and inspire a diverse team of Program Managers, Technical Product Managers, and Business Analysts.
• Drive operational readiness for major NPI, releases, and global expansions across the Apple Support channels.
• Partner with Product Management and Engineering to integrate scalable rules engines with AI/self-service experiences.
• Establish cross-functional partnerships to evaluate changes, manage risks, and optimize journeys.
• Oversee end-to-end delivery of sustaining operations and localized self-service workflows.
• Champion tooling improvements, workflow automation, and data integrity across platforms.
• Use analytics to identify bottlenecks, measure cost efficiencies, and inform leadership decisions.
• Represent the digital operations team in cross-functional reviews and executive forums.

Skills

Team leadership

Program management

Technical product operations

Executive presentation

Data analytics

Education

Bachelor’s degree in Business, Computer Science, Engineering, or Marketing

MBA or MS

Job description

Apple, Inc. is seeking a Manager of Digital Product Operations in Sunnyvale, CA to lead a team of Program Managers, Technical Product Managers, and Business Analysts.

You will drive customer-facing journeys across the Apple Support app, Get Support web, and conversational platforms, ensuring day-one readiness for new Apple products and global expansions. The role emphasizes building scalable operations, integrating AI-enabled self-service, and partnering with product, engineering, and service