Senior Program Strategy & Ops Lead, Employee Experience

Apple, Inc.; Culver City (CA); On-site; USD 127,000 - 190,000; Full time

Job summary

Apple leads a pivotal role in Culver City, CA for a Lead, Program Strategy & Operations within Employee Experience & Productivity. This position partners with IS&T Services Technology leadership to define scope, funding, and execution across Apple's Services portfolio, shaping the strategy, sponsorship, and scalable operations of critical programs.

The role combines strategic clarity, executive engagement, and people leadership to drive growth, governance, and delivery across multiple client

Qualifications

• 10+ years of experience in strategy, business operations, executive coordination, or program leadership supporting technology or transformation programs at scale.
• 3+ years experience building executive-ready business cases, briefings, and strategic narratives that secured funding, headcount, or executive sponsorship.
• 3+ years experience leading growth or expansion strategy across multiple client organizations or lines of business.
• 3+ years experience with OKR frameworks, process architecture, value assessments and internal tools such as Jira and Clarity.
• Experience with Gen AI tools and frameworks.
• Preferred: Experience leading programs spanning multiple client organizations and lines of business.

Responsibilities

• Growth & Executive Engagement: expand into new client orgs and capability areas.
• Shape the client engagement model and build funding cases for headcount and capital.
• Co-own Greenlight with Finance to scope, govern, and approve investments.
• Build sponsorship from VP to C-level through briefings, business cases, and executive narratives.
• Own the executive engagement cadence, including quarterly business reviews (QBRs).
• Strategy & Measurement: evolve the strategic narrative across focus areas for each line of business (LOB).
• Test proposed work against the orchestration model and help leadership decide what to take on and what to decline.
• Lead program OKRs, value stream metrics, and reporting tied to revenue protection, operational leverage, speed to market, and cross-org efficiency.
• Own the process architecture and value assessment frameworks that map every initiative to a value stream.
• Program & Product Operations: Build, hire, and coach the team that runs headcount planning and the vendor management office (VMO).
• Partner with Finance, HR, Real Estate, and IS&T governance to keep headcount, spend, and space aligned with strategy.
• Combine the separate product ops tools into one connected platform: value and ROI, requirements, solutions catalog, business architecture, delivery and QA, and finance ops.
• Make every initiative traceable from value case to delivery and spend, with no duplicate handoffs.
• Own internal program tracking and communications tools so leadership has one current view of the portfolio.
• Act as a trusted partner to value stream and program leaders.
• Bring structure to cross-program decisions and broker alignment when teams compete for capacity.
• Help leaders anticipate emerging client needs so new growth and existing programs strengthen each other.

Skills

Strategy & ops

Executive coordination

Program leadership

OKR frameworks

Gen AI tools

Tools

Jira

Clarity

Job description

Apple leads a pivotal role in Culver City, CA for a Lead, Program Strategy & Operations within Employee Experience & Productivity. This position partners with IS&T Services Technology leadership to define scope, funding, and execution across Apple's Services portfolio, shaping the strategy, sponsorship, and scalable operations of critical programs.

The role combines strategic clarity, executive engagement, and people leadership to drive growth, governance, and delivery across multiple client