Lead Digital Communications Consultant

HCSC Operations; Chicago (IL); On-site; USD 62,000 - 136,000; Full time

Job summary

HCSC in Chicago is seeking a digital communications leader to develop and deliver multi-audience strategies (member, employer, broker, or employee) that align with the enterprise plan.

You will implement the strategy, manage day-to-day operations of the digital communications development and delivery team, and act as the expert for outbound digital channels. A collaborative mindset and strong stakeholder management are essential.

Qualifications

• Bachelor’s degree with 5+ years in business/tech roles or related research/marketing experience.
• Understand platform constraints when designing new features.
• Familiar with digital comms tech (Web 2.0) and CRM/media tactics.
• Clear verbal and written communication skills.
• Demonstrated leadership and staff development ability.
• Strong organizational and multi-project planning skills.
• Ability to build relationships across all organization levels and MS Office experience.

Responsibilities

• Develop and deliver a digital communications strategy for multiple audience segments.
• Implement the strategy and oversee day-to-day operations of the team.
• Serve as the go-to expert for outbound digital channels and benefits realization.
• Collaborate with stakeholders to align with the enterprise business plan.

Skills

Project leadership

Communication skills

MS Office proficiency

Strategic thinking

Education

Bachelor’s degree

Tools

Adobe Experience Manager

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

This position is responsible for the development and delivery of a digital communications strategy for one or more audience segments (member, employer, broker, or employee) which supports the enterprise business plan. Implementing the determined strategy; handling the day-to-day operations of the digital communications development and delivery team;. And ensure realization of anticipated benefits can perform job with little or no oversight or guidance from manager. Considered expert and/or go-to person for outbound digital channels.

Required Job Qualifications

• Bachelor’s degree and 5 years’ experience of diverse business and technology experience understanding of the business and industry the technology is supporting OR usability concepts and various qualitative and quantitative user research methodologies OR electronic marketing technology, customer relationship management (CRM), and integrated marketing strategies OR in a web production environment.
• Understand the limitations of the platform when designing new features and enhancements.
• Knowledge of current and emerging digital communications related technologies (i.e., Web 2.0)
• Clear and concise verbal and written communication skills.
• Leadership or Supervisory and problem-solving skills.
• Personnel management and staff development skills with the ability to lead and motivate staff.
• Organizational skills and attention to detail.
• Project planning skills ability to manage multiple projects at one time.
• Experience in building working relationships across all organizational levels.Experience utilizing MS Office Products.

Preferred Job Qualifications

• Bachelor’s degree in marketing, Business Administration, Communications, or Informatics.
• Knowledge of search engine optimization, tagging and source codes.
• Health insurance, healthcare or other highly regulated industry experience is preferred.
• Previous experience with Adobe Experience Manager Sites and Assets or similar content management system/digital asset manager #LI-Flex #LI-CH1 INJLF

Compensation: $61,500.00 - $136,100.00

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.