Lead Business Consultant

Health Care Service Corp.; Chicago (IL); On-site; USD 93,000 - 168,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Pension plan

Paid time off

Paid parental leave

Disability insurance

Employee assistance program

Paid holidays

Tuition reimbursement

Job summary

Health Care Service Corporation seeks a senior program leader to drive delivery and contingency planning for an omni-channel personalization initiative across business lines.

The role oversees delivery activities, vendor relationships, and executive communications, ensuring alignment of scope, timing, and budgets while tracking milestones and guiding leadership decisions.

Qualifications

• Bachelor’s degree and 7 years of experience OR 11 years of experience in project management, business analysis, process improvement, strategic planning, product administration or other relevant healthcare function.
• 4 years of experience leading with large and complex multi-million-dollar projects.
• Experience leading, coaching, and mentoring teams and more junior resources.
• Experience communicating with senior management and executive leadership from multiple divisions.
• Experience developing and delivering presentations to an executive audience.
• Problem resolution experience and skills.
• Knowledge of strategic planning techniques and industry trends.
• Experience interpreting business and financial information.
• Verbal and written communications skills across departments and with senior management.
• Experience managing assignments across multiple complex projects in a matrixed environment.
• MS Office proficiency; strong organizational and negotiation skills.
• Detail oriented and analytical.

Responsibilities

• Drive delivery, contingency planning, business results, and strategic planning for the customer experience omni-channel personalization program.
• Oversee day-to-day activities of project delivery, contingency execution, and vendor relationships.
• Engage business partners and ensure integration between partner teams for program scope, timing, and budgets.
• Track key milestones and recommend adjustments to program leadership and team.

Skills

Bachelor’s degree

Senior project leadership

Executive communication

Strategic planning

Problem solving

MS Office proficiency

Cross-functional collaboration

Education

Bachelor's degree

MBA or healthcare emphasis (advantage)

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This position is responsible for driving delivery, contingency planning, business results, and strategic planning for the customer experience omni-channel personalization program consisting of multiple projects or initiatives in support of assigned line of business strategy. Oversees the day-to-day activities of project delivery and contingency execution strategy, vendors relationship management, and business partner engagement while managing various enterprise-wide projects or initiatives. Ensures integration between partner teams and serves as a functional business liaison in the development and implementation of program scope, timing, and budgets as needed, based on the needs of the business. Responsible for tracking key program milestones and recommending adjustments to program leadership and team.

Required Job Qualifications

Bachelor’s degree and 7 years of experience OR 11 years of experience in project management, business analysis, process improvement, strategic planning, product administration or other relevant healthcare function 4 years of experience leading with large and complex multi-million-dollar projects. Demonstrated experience leading, coaching, and mentoring teams and more junior resources Experience communicating with senior management and executive leadership from multiple divisions. Experience developing and delivering presentations to an executive audience. Problem resolution experience and skills. Knowledge of strategic planning techniques and industry trends Experience interpreting business and financial information Verbal and written communications skills including establishing working relationships across departments, preparing presentations to senior management, and establishing team environment. Experience managing and delegating assignments across multiple complex projects successfully in a matrixed environment. PC proficiency to include MS Office products. Organizational skills. Problem resolution experience and skills. Negotiations skills. Analytical skills. Detail oriented.

Preferred Required Job Qualifications

Experience driving personalization efforts at a large organization. Monitoring and tracking initiative impacts against the personalization maturity curve and connecting them to key enterprise outcomes. Health insurance or healthcare industry experience. Proven strategic thinking and execution. Ability to drive decisions, create optionality and determine impacts of options. Ability to clearly articulate and prepare presentations for all levels to share data, options and recommendations.

Pay Transparency Statement

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

• health and wellness benefits
• 401(k) savings plan
• pension plan
• paid time off
• paid parental leave
• disability insurance
• supplemental life insurance
• employee assistance program
• paid holidays
• tuition reimbursement
• plus other incentives

HCSC Employment Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range $92,700.00 - $167,500.00

Exact compensation may vary based on skills, experience, and location.

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Join our Talent Community.

For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities. Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren’t afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you’ll have to improve health care delivery in an open, collaborative environment.

HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants.

If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations.

Please note that only requests for accommodations in the application process will be returned.