Lead Desktop Support Technician (Onsite) – Warehouse IT Lead

TEKsystems; Tracy (CA); On-site; USD 48,000 - 54,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability

HSA

Transit benefits

Employee Assistance Program

PTO / Vacation

Job summary

TEKsystems in Tracy, CA is seeking a Contract Lead Desktop Support Technician to provide day-to-day desktop support for ~300 warehouse end users in a fast-paced environment.

You will act as the lead technician, mentor junior staff, manage ticket queues in ServiceNow, coordinate hardware deployments, and drive operational improvements with IT management. This onsite role offers competitive pay and benefits for a temporary assignment.

Qualifications

• Experience providing desktop support in a Windows environment.
• Strong troubleshooting across PCs, printers, RF devices, and Windows connectivity.
• Excellent customer service and communication for all user levels.
• Previous team lead or IT support lead experience in fast-paced settings.
• Ability to prioritize workloads, coordinate team activities, and meet SLAs.

Responsibilities

• Provide day-to-day desktop support, break/fix, and hardware maintenance.
• Lead technician and escalation point for complex desktop and connectivity issues.
• Support ~300 warehouse and logistics end users.
• Oversee ticket queues, ensure service levels and response times.
• Manage ~25 tickets per shift; assist teammates with escalations.
• Troubleshoot hardware, software, printers, RF devices, and connectivity.
• Coordinate IT projects, device deployments, upgrades, and maintenance.
• Mentor junior desktop support technicians and share knowledge.
• Partner with IT management on improvements, process docs, and site initiatives.
• Maintain clear communication with end users for timely resolutions.

Skills

Desktop support

Troubleshooting

Customer service

Team leadership

Ticket management

Hardware maintenance

Tools

ServiceNow

Manhattan PKMS

RedWorks Pick-to-Light

Job description

TEKsystems in Tracy, CA is seeking a Contract Lead Desktop Support Technician to provide day-to-day desktop support for ~300 warehouse end users in a fast-paced environment.

You will act as the lead technician, mentor junior staff, manage ticket queues in ServiceNow, coordinate hardware deployments, and drive operational improvements with IT management. This onsite role offers competitive pay and benefits for a temporary assignment.