Lead Desktop Support Specialist

Inceed, L.L.C.; Houston (TX); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Benefits package

Job summary

Inceed partnered with a great company to fill a Lead Desktop Support Specialist role in Houston, Texas. This hands-on IT position focuses on end-user support, solving problems, and shaping how desktop services operate.

You’ll support day-to-day technical needs while contributing to process improvements, device management, and long-term team success. The role is expected to grow into a leadership position, requiring strong interpersonal skills and technical depth.

Qualifications

• At least 4 years of IT experience in a corporate environment.
• Strong experience supporting Windows 10 and Windows 11.
• Familiarity with Android, iOS, and printer support.
• Ability to troubleshoot and resolve issues independently.
• Excellent written and verbal communication skills.
• Strong time management and multitasking abilities.
• Professional approach to teamwork and customer service.

Responsibilities

• Provide desktop support for users across all levels of the organization
• Troubleshoot and resolve hardware, software, and application issues
• Support new hires, employee moves, and terminations
• Manage printer support, toner replacement, and service requests
• Assist with IT inventory tracking and periodic audits
• Support projects that improve desktop operations and service delivery
• Deliver responsive support both remotely and onsite
• Follow escalation paths and maintain awareness of service level expectations

Skills

Windows Support

End-user Support

Desktop Troubleshooting

Excellent Communication

Time Management

Customer Service

Team Collaboration

Tools

Intune

Printer Support

Mobile OS (Android/iOS)

IT Inventory Management

Job description

Compensation: $70,000 - $80,000 annually, depending on experience

Location: Houston, Texas

Inceed has partnered with a great company to help find a skilled Lead Desktop Support Specialist to join their team!

This is a strong opportunity for a hands-on IT professional who enjoys solving problems, improving end-user support, and helping shape how desktop services operate. In this role, you’ll support day-to-day technical needs while also contributing to process improvements, device management, and long-term team success. The position is expected to grow into a leadership role, making this a great fit for someone who brings both technical depth and strong interpersonal skills.

Key Responsibilities & Duties:

• Provide desktop support for users across all levels of the organization
• Troubleshoot and resolve hardware, software, and application issues
• Support new hires, employee moves, and terminations
• Manage printer support, toner replacement, and service requests
• Assist with IT inventory tracking and periodic audits
• Support projects that improve desktop operations and service delivery
• Deliver responsive support both remotely and onsite
• Follow escalation paths and maintain awareness of service level expectations

Required Qualifications & Experience:

• At least 4 years of professional IT experience in a corporate environment
• Strong experience supporting Windows 10 and Windows 11
• Familiarity with Android, iOS, and printer support
• Ability to troubleshoot and resolve issues independently
• Excellent written and verbal communication skills
• Strong time management and multitasking abilities
• Professional approach to teamwork and customer service

Nice to Have Skills & Experience:

• Experience building and maintaining printer fleets
• Exposure to phone system administration or support
• Intune device and application policy experience
• Inventory tracking process improvement experience
• Additional education in a related field
• Experience in a leadership-track support role
• This opportunity includes a comprehensive and competitive benefits package—details will be shared during later stages of the hiring process.

Other Information:

• Role includes occasional local travel to support nearby sites
• Work environment is primarily office-based with some warehouse exposure
• Physical work may involve sitting, standing, and lifting up to 25 lbs
• Regular attendance and schedule flexibility may be required
• Position supports a Windows-heavy environment with limited Linux exposure
• Ideal for someone who wants to grow into a leadership position

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.