Lead Desk Clerk - Miriam Apartments

Ultipro; Chicago (IL); On-site; USD 57,308,000 - 65,904,000; Full time

Benefits offered by this job

Healthcare plans

Dental and vision

15 days PTO

12 holidays + 2 floating

Parental and caregiver leave

Life insurance

403b + match

Employee assistance plan

Pet insurance options

Job summary

Mercy Housing in Chicago, IL seeks a Lead Desk Clerk for an on-site role. You will schedule desk clerk coverage, arrange replacements, monitor building traffic, provide security, and communicate with authorities as needed.

The position offers a competitive pay range of $20-23/hour plus a generous benefits package and paid time off. Lived experience encouraged; minimum qualifications include 1 year as a desk clerk and general office experience.

Qualifications

• One year of experience as a Desk Clerk.
• General office experience.
• High school diploma or equivalent preferred.

Responsibilities

• Conduct patrols of the complex and report issues as needed.
• Keep accurate logs of visitors and respond to emergencies.
• Answer telephones and relay messages; other duties as assigned.

Skills

Desk Clerk experience

General office experience

Education

High school diploma or equivalent

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

• Posted on September 25, 2026

Locations

Showing 1 location

Chicago, IL 60640, USA

• On-site
• Property Operations
• Full-Time
• Requisition #: LEADD005076

Description

At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country.

The successful Lead Desk Clerk will prepare the weekly Desk Clerk schedule and arrange replacements if necessary, monitor the traffic in and out of the building, provide security to the property, and communicate appropriately and clearly with the proper authorities.

We encourage candidates with lived experience to apply. This is an on-site position.

Pay: $20-23/hour, depending on experience.

• Early close Fridays (3 paid hours off each Friday)
• Early close prior to a holiday (3 paid hours)
• Several healthcare plans to choose from, dental (includes plans covering orthodontia and a free basic dental option) and vision
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays
• Paid time off between Christmas Day and New Year's Day
• Paid time off to volunteer
• Paid parental and caregiver leave
• Employer-paid life insurance
• 403b + match
• Access to free Employee Assistance Plan
• Pet insurance options

Duties

• Conduct patrols of the entire complex and surroundings according to a schedule outlined by Site Manager and other appropriate supervisory staff and report malfunctioning equipment to maintenance staff.
• Respond to emergency situations by calling the appropriate emergency service (e.g.,police, fire department, ambulance, paramedics) and contact appropriate on-call staff if needed.
• Keep accurate logs of all visitors to the complex by recording the full name of visitor(s).
• Convey accurate information to the appropriate authorities, as necessary.
• Answer telephones and takes messages.
• Other duties as assigned.

Minimum Qualifications

• One year of experience as a Desk Clerk.
• General office experience.

Preferred Qualifications

• High school diploma or equivalent.

Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.