Desk Clerk - The Dudley (Full-time, Swing Shift)

Mercy Housing; San Francisco (CA); On-site; USD 57,308,000 - 63,039,000; Full time

Benefits offered by this job

Healthcare plans

Dental & Vision

PTO 15 days

Job summary

Mercy Housing is seeking a Desk Clerk to deliver front-desk service and visitor management on-site in San Francisco. The role involves resident interaction, information transmission, and coordinating with the Property team to ensure safety and order.

The position is full-time with a swing shift (3pm–11pm). Candidates should have a High school diploma or equivalent and general office experience. We encourage applicants with lived experience to apply.

Qualifications

• Experience in customer service or front desk/office environment.
• Basic computer skills and ability to use phone systems.
• Strong communication and organization abilities.

Responsibilities

• Maintain accurate visitor logs and monitor access to the complex.
• Provide courteous information and assistance to residents and visitors.
• Answer phones and relay messages; coordinate with Property Manager.
• Conduct regular security checks and patrols as scheduled.
• Escalate emergencies to appropriate authorities and teams.

Skills

Customer service

Office basics

Education

High school diploma

Job description

Find: Purpose. Community. Career.

At Mercy Housing, your work creates homes, hope, and opportunity. Join a mission-driven team where mercy, justice, and respect guide everything we do—from empowering residents to supporting your personal and professional growth. Together, we’re transforming lives through affordable housing and inclusive communities.

Find: Purpose. Community. Career.

At Mercy Housing, your work creates homes, hope, and opportunity. Join a mission-driven team where mercy, justice, and respect guide everything we do—from empowering residents to supporting your personal and professional growth. Together, we’re transforming lives through affordable housing and inclusive communities.

Desk Clerk

The Desk Clerk has various responsibilities, providing customer service to residents, monitoring the residents and visitors in and out of the building, providing security to the property, and communicating appropriately and adequately with the proper authorities and Property team.

We encourage candidates with lived experience to apply. This is an on-site position.

Schedule

Full-time, Swing Shift: Wednesdays - Sundays 3pm-11pm

Pay

$20.00-$22.00/hour

Benefits

• Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
• 403b + match
• Early close Fridays (3 paid hours each Friday)
• Early close prior to a holiday (3 paid hours)
• Paid Time off between Christmas and New Year's Holiday
• Paid Volunteer Time
• Paid Parental Leave and Care Giver Leave
• Paid Life Insurance
• Free Employee Assistance Plan
• Free Basic Dental
• Pet Insurance options

Duties

• Keep accurate log of all visitors to the complex by recording the name of the visitor(s).
• Convey accurate information to the appropriate authorities, as necessary.
• Answer telephones and take accurate messages.
• Conduct patrols of the entire complex according to a schedule outlined by the Property Manager and other appropriate supervisory staff.
• Respond to emergency situations by calling the appropriate emergency service (e.g., police, fire department, ambulance, paramedics).

Preferred Qualifications

• High school diploma or equivalent
• General office experience.