Lead Desk Clerk - Miriam Apartments

Mercy Housing; Chicago (IL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Early close Fridays

Early close before holidays

Health, dental, and vision plans

PTO 15 days first year

Holidays + 2 floating holidays

Paid time off between Christmas Day &/

Volunteer time off

Parental and caregiver leave

Life insurance

403b + match

Employee Assistance Plan

Pet insurance options

Job summary

Mercy Housing is seeking a Lead Desk Clerk to manage the weekly desk schedule, arrange replacements, monitor building traffic, provide security, and communicate clearly with authorities. This on-site role emphasizes reliability and community safety.

With pay between $20 and $23 per hour depending on experience, Mercy Housing values candidates with prior desk clerk and general office experience, and supports work-life balance with generous benefits and paid time off.

Qualifications

• One year of experience as a Desk Clerk.
• General office experience.

Responsibilities

• Conduct patrols of the entire complex and surroundings according to a schedule outlined by Site Manager and other appropriate supervisory staff and report malfunctioning equipment to maintenance staff.
• Respond to emergency situations by calling the appropriate emergency service (e.g., police, fire department, ambulance, paramedics) and contact appropriate on-call staff if needed.
• Keep accurate logs of all visitors to the complex by recording the full name of visitor(s).
• Convey accurate information to the appropriate authorities, as necessary.
• Answer telephones and takes messages.
• Other duties as assigned.

Skills

Desk Clerk experience

Office experience

Education

High school diploma or equivalent

Job description

At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country.
The successful Lead Desk Clerk will prepare the weekly Desk Clerk schedule and arrange replacements if necessary, monitor the traffic in and out of the building, provide security to the property, and communicate appropriately and clearly with the proper authorities.
We encourage candidates with lived experience to apply. This is an on-site position.
Pay: $20-23/hour, depending on experience.

Benefits

• Early close Fridays (3 paid hours off each Friday)
• Early close prior to a holiday (3 paid hours)
• Several healthcare plans to choose from, dental (includes plans covering orthodontia and a free basic dental option) and vision
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays
• Paid time off between Christmas Day and New Year's Day
• Paid time off to volunteer
• Paid parental and caregiver leave
• Employer-paid life insurance
• 403b + match
• Access to free Employee Assistance Plan
• Pet insurance options

Duties

• Conduct patrols of the entire complex and surroundings according to a schedule outlined by Site Manager and other appropriate supervisory staff and report malfunctioning equipment to maintenance staff.
• Respond to emergency situations by calling the appropriate emergency service (e.g., police, fire department, ambulance, paramedics) and contact appropriate on-call staff if needed.
• Keep accurate logs of all visitors to the complex by recording the full name of visitor(s).
• Convey accurate information to the appropriate authorities, as necessary.
• Answer telephones and takes messages.
• Other duties as assigned.

Minimum Qualifications

• One year of experience as a Desk Clerk.
• General office experience.

Preferred Qualifications

• High school diploma or equivalent.

Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.