Lead Deployment Strategist — Enterprise SaaS Integrations

Merge Labs; San Francisco (CA); On-site; USD 150,000 - 165,000; Full time

Benefits offered by this job

Unlimited vacation

Health, vision, and dental insurance

$200 home office stipend

Free dinner after 7pm

Annual offsites and quarterly team 100

Job summary

Merge Labs in San Francisco is seeking a Deployment Strategist to lead large-scale customer deployments, coordinating engineering, solutions, and product teams to deliver timely, high-impact integrations.

You will own end-to-end projects, communicate clearly with customers and internal teams, and drive adoption and long-term value while surfacing insights to improve our products and processes.

Qualifications

• 3+ years of experience in technical project management or a related field in technical SaaS environments.
• Experience working with technical products and collaborating closely with engineering teams.
• Proven track record managing complex, multi-stakeholder projects with high visibility and impact.
• Strong organizational and communication skills with the ability to manage multiple priorities and deadlines.
• Excellent problem-solving skills, attention to detail, and a customer-centric mindset.

Responsibilities

• Own the end-to-end project management of large-scale customer deployments, from kickoff, successful go-live, and beyond.
• Serve as the main liaison between customers and internal teams, ensuring clear communication and alignment on goals, timelines, and deliverables.
• Develop and manage detailed project plans, proactively identifying and mitigating risks to ensure project success.
• Coordinate cross-functional resources, including engineering, solutions, and product, to deliver on complex customer requirements.
• Lead regular status meetings, provide progress updates, and manage stakeholder expectations throughout the deployment lifecycle.
• Surface customer feedback and deployment insights to inform product and process improvements.
• Build and maintain strong, trust-based relationships with key customer stakeholders.

Skills

Technical project management

Cross-functional collaboration

Stakeholder management

Communication skills

Problem solving

Job description

Merge Labs in San Francisco is seeking a Deployment Strategist to lead large-scale customer deployments, coordinating engineering, solutions, and product teams to deliver timely, high-impact integrations.

You will own end-to-end projects, communicate clearly with customers and internal teams, and drive adoption and long-term value while surfacing insights to improve our products and processes.