Enterprise Deployment Product Manager (Post-Sales)

Factory; San Francisco (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

Factory in San Francisco seeks a Member of Deployed Staff to own deployment for strategic accounts, turning customer conviction into scalable outcomes. You’ll partner with engineering and product to map how customers build software today and drive adoption that strengthens both their teams and Factory's platform.

You will immerse in complex workflows, design deployment plans, and enable scale by creating repeatable playbooks and close collaboration with customers’ engineers and executives.

Qualifications

• An extraordinary ability to take on open-ended problems in unstructured environments and drive them to a result.
• A strong technical foundation in the software development lifecycle and systems design.
• A product manager's mindset: organized, analytical, detail-oriented, and able to rally engineers and stakeholders toward a solution.
• Sharp product intuition and real user empathy, with the credibility to work closely with engineers.
• A builder mindset and comfort with ambiguity, moving fast in a startup environment.
• Experience in high-growth startups with fluid roles and high ownership.

Responsibilities

• Own the technical relationship for your accounts from the moment a deal closes, partnering with the Account Executive and Solutions Engineer who landed them.
• Immerse yourself in how each customer builds software, locate their biggest sources of friction, and design a deployment plan that transforms them into a software factory.
• Get customers live as quickly as possible, then drive sustained adoption and consumption growth.
• Work with executives and individual users, finding creative, high-leverage ways to ramp usage.
• Build repeatable playbooks and automate the operational work, monitoring consumption and intervening early when usage dips or blockers arise.
• Embed with our Engineering and Product teams to turn what you see in the field into native Factory capabilities.

Skills

Open-ended problem solving

Software lifecycle

Product management mindset

Analytical

Customer empathy

Engineer stakeholder alignment

Job description

Factory in San Francisco seeks a Member of Deployed Staff to own deployment for strategic accounts, turning customer conviction into scalable outcomes. You’ll partner with engineering and product to map how customers build software today and drive adoption that strengthens both their teams and Factory's platform.

You will immerse in complex workflows, design deployment plans, and enable scale by creating repeatable playbooks and close collaboration with customers’ engineers and executives.