Lead Dental Front Desk Receptionist

Soul Dental; New York (NY); On-site; USD 37,000 - 40,000; Full time

Job summary

Soul Dental in New York, NY is seeking a Lead Front Desk Receptionist to lead our front desk team, optimize daily scheduling, coordinate treatment plans, and monitor patient flow to ensure a smooth, caring patient experience.

The ideal candidate will be organized, proactive, and customer-focused, with strong communication, leadership, and multitasking skills, capable of balancing service excellence with practice production goals.

Qualifications

• Minimum 2 years of front desk experience in a dental office.
• Proficient in Dental Software.
• Strong understanding of treatment planning.
• Confident in presenting treatment plans and communicating with patients.
• Strong leadership skills.
• Excellent communication, multitasking, and organizational skills.
• Professional, punctual, and possesses great customer service skills.
• Exemplary interpersonal, communication, and multitasking skills.
• Ability to give patients exceptional care and service.

Responsibilities

• Greet patients warmly and ensure they feel welcome and comfortable from the moment they step through our doors.
• Supervise patient appointments efficiently and communicate with the dental office manager to ensure optimal scheduling to maximize productivity.
• Handle patient inquiries, including billing, with clarity and empathy, providing accurate information and resolving concerns promptly.
• Coordinate with front desk receptionists and the dental office manager to ensure seamless patient flow and effective communication across the team.
• Assist with patient check-ins and check-outs swiftly, ensuring all necessary documentation is complete and accurate.

Skills

Customer service

Leadership

Communication

Multitasking

Organizational skills

Treatment planning understanding

Tools

Dental Software

Job description

At Soul Dental, the Lead Front Desk Receptionist plays a key leadership role in the daily operation of our dental practice. This position is responsible for supporting and guiding the front desk team, maximizing the daily schedule, coordinating treatment plans, monitoring patient flow, and helping ensure that every patient leaves the office feeling happy, cared for, and confident in their treatment experience.

The ideal candidate is organized, proactive, patient-focused, and able to balance excellent customer service with the operational and production goals of the practice.

Compensation: $27 - $29 hourly

Qualifications

• Minimum 2 years of front desk experience in a dental office.
• Proficient in Dental Software.
• Strong understanding of treatment planning.
• Confident in presenting treatment plans and clearly communicating with patients.
• Strong leadership skills.
• Excellent communication, multitasking, and organizational skills.
• Professional, punctual, and possesses great customer service skills.
• Exemplary interpersonal, communication, and multitasking skills
• Have the ability to give patients exceptional care and service

Responsibilities

• Greet patients warmly and ensure they feel welcome and comfortable from the moment they step through our doors.
• Supervise patient appointments efficiently and communicate with the dental office manager to ensure optimal scheduling in order to maximize our practice's productivity.
• Handle patient inquiries, including billing, with clarity and empathy, providing accurate information and resolving concerns promptly.
• Coordinate with front desk receptionists and the dental office manager to ensure seamless patient flow and effective communication across the team.
• Assist with patient check-ins and check-outs swiftly, ensuring all necessary documentation is complete and accurate.