Lead Dental Front Desk & Patient Experience

Soul Dental; New York (NY); On-site; USD 37,000 - 40,000; Full time

Job summary

Soul Dental in New York, NY is seeking a Lead Front Desk Receptionist to lead our front desk team, optimize daily scheduling, coordinate treatment plans, and monitor patient flow to ensure a smooth, caring patient experience.

The ideal candidate will be organized, proactive, and customer-focused, with strong communication, leadership, and multitasking skills, capable of balancing service excellence with practice production goals.

Qualifications

• Minimum 2 years of front desk experience in a dental office.
• Proficient in Dental Software.
• Strong understanding of treatment planning.
• Confident in presenting treatment plans and communicating with patients.
• Strong leadership skills.
• Excellent communication, multitasking, and organizational skills.
• Professional, punctual, and possesses great customer service skills.
• Exemplary interpersonal, communication, and multitasking skills.
• Ability to give patients exceptional care and service.

Responsibilities

• Greet patients warmly and ensure they feel welcome and comfortable from the moment they step through our doors.
• Supervise patient appointments efficiently and communicate with the dental office manager to ensure optimal scheduling to maximize productivity.
• Handle patient inquiries, including billing, with clarity and empathy, providing accurate information and resolving concerns promptly.
• Coordinate with front desk receptionists and the dental office manager to ensure seamless patient flow and effective communication across the team.
• Assist with patient check-ins and check-outs swiftly, ensuring all necessary documentation is complete and accurate.

Skills

Customer service

Leadership

Communication

Multitasking

Organizational skills

Treatment planning understanding

Tools

Dental Software

Job description

Soul Dental in New York, NY is seeking a Lead Front Desk Receptionist to lead our front desk team, optimize daily scheduling, coordinate treatment plans, and monitor patient flow to ensure a smooth, caring patient experience.

The ideal candidate will be organized, proactive, and customer-focused, with strong communication, leadership, and multitasking skills, capable of balancing service excellence with practice production goals.