Lead Delivery & Dispatch Supervisor

HD Supply; Orlando (FL); On-site; USD 56,000 - 66,000; Full time

Job summary

HD Supply in Orlando, FL is seeking a transportation coordinator to facilitate load management and dispatch duties for dedicated drivers. The role requires operation of company or rental vehicles and ongoing monitoring of Motor Vehicle Records (MVRs).

A valid driver's license is a must. The applicant will train new and existing associates on transportation policies, review manifests for accuracy, and coordinate with management to optimize routes while delivering excellent customer service.

Qualifications

• Prior experience delivering merchandise to customers using a box truck or similar vehicle.
• 3+ years of experience operating material handling equipment.
• No more than 2 minor accidents in the past rolling 3 years.
• No more than 2 moving violations in the past rolling 3 years.
• Wholesale distribution experience.

Responsibilities

• Coordinates the loading and dispatching of all driver routes.
• Oversees pre- and post-trip inspections in accordance with Department of Transportation regulations and internal policies and procedures.
• Conducts daily route planning and optimization for drivers.
• Serves as the primary point-of-contact for all driver-related issues.
• Coaches and trains new and existing drivers on policies and procedures and provides feedback to management on team performance.
• Reviews order manifests to ensure customer orders and daily routes are complete and accurate.
• Delivers customer orders within a service area, including interfacing with customers on order issues. Provides exceptional customer service by being polite and professional during deliveries.
• Provides feedback to management on escalated customer service and sales-related concerns. Performs other duties and tasks as assigned.

Skills

Delivery experience to customers

Route planning

Customer service

Driver coaching

MVR monitoring

Box truck handling

Education

Technical certification or associate degree

Job description

HD Supply in Orlando, FL is seeking a transportation coordinator to facilitate load management and dispatch duties for dedicated drivers. The role requires operation of company or rental vehicles and ongoing monitoring of Motor Vehicle Records (MVRs).

A valid driver's license is a must. The applicant will train new and existing associates on transportation policies, review manifests for accuracy, and coordinate with management to optimize routes while delivering excellent customer service.