Delivery Operations Lead & Route Planner

HD Supply Management, LLC (USA); Austin (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

HD Supply facilitates load management by efficiently dispatching all dedicated drivers and training team members on transportation procedures. This role requires operating a company or rental vehicle and maintaining acceptable MVR status with a valid driver’s license.

The position coordinates driver routes, conducts inspections, plans daily routes, and acts as the primary contact for driver issues while ensuring customer orders are delivered accurately and with exceptional service.

Qualifications

• Experience delivering merchandise to customers using a box truck or similar vehicle.
• 3+ years of experience operating material handling equipment.
• No more than 2 minor accidents in the past rolling 3 years.
• No more than 2 moving violations in the past rolling 3 years.
• Wholesale distribution experience.

Responsibilities

• Coordinates the loading and dispatching of all driver routes.
• Oversees pre- and post-trip inspections in accordance with Department of Transportation regulations and internal policies and procedures.
• Conducts daily route planning and optimization for drivers.
• Serves as the primary point-of-contact for all driver-related issues.
• Coaches and trains new and existing drivers on policies and procedures and provides feedback to management on team performance.
• Reviews order manifests to ensure customer orders and daily routes are complete and accurate.
• Delivers customer orders within a service area, including interfacing with customers on order issues.
• Provides exceptional customer service by being polite and professional during deliveries.
• Provides feedback to management on escalated customer service and sales-related concerns.
• Performs other duties and tasks as assigned.

Education

Technical certification or associate degree

Job description

HD Supply facilitates load management by efficiently dispatching all dedicated drivers and training team members on transportation procedures. This role requires operating a company or rental vehicle and maintaining acceptable MVR status with a valid driver’s license.

The position coordinates driver routes, conducts inspections, plans daily routes, and acts as the primary contact for driver issues while ensuring customer orders are delivered accurately and with exceptional service.