Delivery Operations Leader — Dispatch, Routes & Training

HD Supply Management, LLC (USA); Fort Myers (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

HD Supply facilitates load management and dispatching for dedicated drivers, trains associates on transportation procedures, and ensures compliance with MVR requirements and driver licensing. The role emphasizes coordinating routes and maintaining service levels within the assigned area.

With emphasis on safety and efficiency, this position supports daily operations, monitors driver performance, and collaborates with management to resolve issues that impact customer satisfaction and delivery

Qualifications

• Prior experience delivering merchandise to customers using a box truck or similar vehicle.
• 3+ years of experience operating material handling equipment.
• No more than 2 minor accidents in the past rolling 3 years.
• No more than 2 moving violations in the past rolling 3 years.
• Wholesale distribution experience.

Responsibilities

• Coordinates the loading and dispatching of all driver routes.
• Oversees pre- and post-trip inspections in accordance with Department of Transportation regulations and internal policies and procedures.
• Conducts daily route planning and optimization for drivers.
• Serves as the primary point-of-contact for all driver-related issues.
• Coaches and trains new and existing drivers on policies and procedures and provides feedback to management on team performance.
• Reviews order manifests to ensure customer orders and daily routes are complete and accurate.
• Delivers customer orders within a service area, including interfacing with customers on order issues.
• Provides feedback to management on escalated customer service and sales-related concerns.

Skills

Delivery experience

Material handling equipment

Wholesale distribution experience

Education

Technical certification or associate degree

Job description

HD Supply facilitates load management and dispatching for dedicated drivers, trains associates on transportation procedures, and ensures compliance with MVR requirements and driver licensing. The role emphasizes coordinating routes and maintaining service levels within the assigned area.

With emphasis on safety and efficiency, this position supports daily operations, monitors driver performance, and collaborates with management to resolve issues that impact customer satisfaction and delivery