Lead Data Center Technician – Optical & Field (Travel)

Ericsson AB; Grand Prairie (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) plan with company match

Paid time off

Job summary

Ericsson is seeking a Data Center Technician III in the United States (Texas region) to lead field activities in customer data centers and co-locations. This role requires hands-on expertise with optical transport, fiber connectivity, and transport troubleshooting, with up to 50% travel to non-home markets as needed.

You will audit work, communicate with customers, and ensure high-quality installations, migrations, and remote hands services while adhering to safety and quality standards.

Qualifications

• 3–15 years of experience in data center operations with direct customer interaction.
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Responsibilities

• Conduct daily audits of work performed at customer data centers, providing feedback to 3PP technicians.
• Interact with customers via ticketing tools and in person to deliver clear reports and updates.
• Assist with fiber installation, decommissioning, break/fix, remediation and migration activities across data center optical and transport environments.
• Conduct and/or supervise optical testing and troubleshooting using meters, light sources, VFLs, OTDRs, and test sets.
• Deliver services by interpreting and executing MoPs, engineering docs, vendor docs, and network diagrams.
• Read cut sheets and network design docs to ensure correct port connections and cable management.

Skills

Team lead

English fluency

Documentation

Data center ops

Fiber optics

Optical testing

Troubleshooting

Safety/compliance

Tools

Power meters

Stabilized light sources

VFLs

OTDRs

Test sets

Job description

Ericsson is seeking a Data Center Technician III in the United States (Texas region) to lead field activities in customer data centers and co-locations. This role requires hands-on expertise with optical transport, fiber connectivity, and transport troubleshooting, with up to 50% travel to non-home markets as needed.

You will audit work, communicate with customers, and ensure high-quality installations, migrations, and remote hands services while adhering to safety and quality standards.