Lead Data Analyst — Product & Customer Insights

Thrive Global; Northern (KY); Hybrid; USD 145,000 - 175,000; Full time

Benefits offered by this job

Health & dental coverage

401(k) with company match

Thrive Time

Generous PTO

Job summary

Thrive is a leading behavior change technology company focused on ending stress and burnout. We are seeking a Lead Data Analyst to drive data-driven decision-making for product and customer insights, defining key metrics and translating them into actionable strategies to improve adoption, engagement, and retention.

You will partner with product, design, and engineering, while aligning with customer success and sales to empower customers with data-informed health strategies.

Qualifications

• 5+ years of experience as a product or customer analyst, ideally at a fast-paced startup or health-tech environment.
• Clear demonstration of ownership in customer-facing and stakeholder management experience, such as in a consulting or B2B SaaS business
• Ability to translate complex datasets into simple, actionable insights, in a format accessible to nontechnical audiences
• Ability to initiate and tackle projects that don’t just solve for the short-term need, but long-term improvements (e.g., drive better data governance, create assets that simplify complicated requests, establish more effective ways of working with stakeholders)
• Significant hands-on experience using and applying SQL, ideally with experience applying SQL transformations via dbt
• Experience working with Python or R for data analysis, including statistical work
• Experience with modern data stack tooling (our stack includes Databricks, dbt, and Looker)
• Experience using, maintaining, and/or building automated systems and processes to meet consistent, recurring data needs preferred

Responsibilities

• Identify, create, and own ways to automate, scale, and improve data processes
• Serve as a data subject-matter expert for Thrive’s internal teams and represent data interests to the broader Thrive team
• Pursue projects that deepen our understanding of the employee health and wellbeing spaces and customer interests, with a focus on ways to improve the user journey, our products, and our data offering to customers
• Own measurement for new product initiatives E2E to support product strategy: from defining success metrics and instrumentation to analyzing adoption, engagement, and retention
• Partner with customer success and sales to tell the story of Thrive's impact, building the analyses and narratives that power QBRs and executive reviews
• Collaborate with other analysts to develop a holistic approach to meeting stakeholder data needs, both day-to-day and as part of our long-term strategy
• Mentor and coach analysts, raising the team's technical bar

Skills

5+ years experience

Ownership & stakeholder management

Data storytelling

Data governance

Strong analytical skills

Tools

SQL

dbt

Python or R

Databricks

Looker

Job description

Thrive is a leading behavior change technology company focused on ending stress and burnout. We are seeking a Lead Data Analyst to drive data-driven decision-making for product and customer insights, defining key metrics and translating them into actionable strategies to improve adoption, engagement, and retention.

You will partner with product, design, and engineering, while aligning with customer success and sales to empower customers with data-informed health strategies.