CX Insights Data Analyst — Dashboards & Strategy

Spectraforce Technologies, Inc.; New York (NY); Hybrid; USD 83,000 - 124,000; Part time

Job summary

Spectraforce Technologies, Inc. is seeking a Customer Experience (CX) Data Analyst in New York City. The role is a hybrid arrangement at 51 Madison, three days per week, for an initial four-month contract with potential extension or conversion in 2027.

The consultant will transform customer and agent feedback into strategic insights and build scalable data products. The candidate should excel in data visualization, storytelling with data, and communicating insights to leaders.

Qualifications

• 3+ years of professional experience in data visualization and data science.
• Proven ability to develop clear dashboards, supported by data pipelines.
• Experience in Tableau, scripting languages such as R, Python, SQL; familiarity with Qualtrics.
• Detail-oriented development and testing of dashboards and data products.
• Excellent written and oral communication; ability to present to senior leadership.
• Strong business acumen and ability to understand complex models and channels.
• Proficiency with AI-powered tools to accelerate research, with accuracy.
• Strong PowerPoint and Excel skills; executive-ready presentations.
• Excellent stakeholder management and collaboration; influence without authority.
• Ability to work independently, manage ambiguity, deliver at speed.

Responsibilities

• Develop powerful dashboards to translate business requirements into visual insights.
• Create intuitive visualizations and apply best practices for clarity.
• Develop calculations, filters, and interactive features for exploration.
• Test functionality, identify and resolve issues, optimize performance.
• Collaborate with stakeholders to refine dashboard requirements and gather feedback.
• Identify, access, and integrate data from multiple sources for reporting.
• Prepare and transform data from surveys and unstructured sources.
• Analyze data to identify trends, drivers, and improvement opportunities.
• Ensure data refresh, automation, and governance across dashboards.
• Present insights and guide stakeholders on how to act on findings.

Skills

Data visualization

Data science

Executive storytelling

Stakeholder management

Independent work

Tools

Tableau

R

Python

SQL

Qualtrics

Job description

Spectraforce Technologies, Inc. is seeking a Customer Experience (CX) Data Analyst in New York City. The role is a hybrid arrangement at 51 Madison, three days per week, for an initial four-month contract with potential extension or conversion in 2027.

The consultant will transform customer and agent feedback into strategic insights and build scalable data products. The candidate should excel in data visualization, storytelling with data, and communicating insights to leaders.