Lead Customs Brokerage Supervisor — Drive Team Performance

Supply Chain Solutions; Grand Rapids (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

Supply Chain Solutions is seeking a Customs Brokerage Supervisor to oversee the customs brokerage operation. The role leads the team, clears entries, and ensures accurate, timely results while maintaining client satisfaction and strong relationships with key accounts.

The supervisor will manage day-to-day execution, supervise entry writers, and drive service reviews. A background in U.S. customs brokerage with leadership experience is required, with licensing as a customs broker highly preferred.

Qualifications

• 6+ years of U.S. customs brokerage experience, including at least 2 years leading others formally or informally.
• Licensed Customs Broker strongly preferred. CCS or equivalent preferred.
• Owns the team's results, including mistakes, and fixes the process behind them.

Responsibilities

• Supervise the Lead and entry writers, including schedules, time off, and coverage.
• Own the team's timeliness, accuracy, reject, and Post Summary Correction results, and act when they slip.
• Serve as relationship owner for key accounts and hold periodic service reviews.

Skills

Team leadership

Client relationship management

Process improvement

Education

Licensed Customs Broker

Job description

Supply Chain Solutions is seeking a Customs Brokerage Supervisor to oversee the customs brokerage operation. The role leads the team, clears entries, and ensures accurate, timely results while maintaining client satisfaction and strong relationships with key accounts.

The supervisor will manage day-to-day execution, supervise entry writers, and drive service reviews. A background in U.S. customs brokerage with leadership experience is required, with licensing as a customs broker highly preferred.