Customs Brokerage Supervisor

Supply Chain Solutions; Grand Rapids (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

Supply Chain Solutions is seeking a Customs Brokerage Supervisor to oversee the customs brokerage operation. The role leads the team, clears entries, and ensures accurate, timely results while maintaining client satisfaction and strong relationships with key accounts.

The supervisor will manage day-to-day execution, supervise entry writers, and drive service reviews. A background in U.S. customs brokerage with leadership experience is required, with licensing as a customs broker highly preferred.

Qualifications

• 6+ years of U.S. customs brokerage experience, including at least 2 years leading others formally or informally.
• Licensed Customs Broker strongly preferred. CCS or equivalent preferred.
• Owns the team's results, including mistakes, and fixes the process behind them.

Responsibilities

• Supervise the Lead and entry writers, including schedules, time off, and coverage.
• Own the team's timeliness, accuracy, reject, and Post Summary Correction results, and act when they slip.
• Serve as relationship owner for key accounts and hold periodic service reviews.

Skills

Team leadership

Client relationship management

Process improvement

Education

Licensed Customs Broker

Job description

Customs Brokerage Supervisor

Supply Chain Solutions has made amazing progress over the last 25 years providing chain management solutions. The driving force behind our success is our people and you could be one of them. At SCS, people matter. We give you the power to get things done. Because a great career doesn't just make you feel good today, it inspires you to excel tomorrow. That's why we recruit, develop and retain the best talent in the industry and cultivate leaders at every level of our company.

Description:

The Customs Brokerage Supervisor runs SCS's customs brokerage operation day to day and is accountable for its results: accurate, timely entries, well-served clients, and a capable team. This is a working supervisor role. The Supervisor leads the team and also clears entries. The Supervisor has authority over people, while the Lead directs the daily flow of work.

Duties and Responsibilities:

• Supervise the Lead and entry writers, including schedules, time off, and coverage.
• Own the team's timeliness, accuracy, reject, and Post Summary Correction results, and act when they slip.
• Serve as relationship owner for key accounts and hold periodic service reviews.

Requirements:

• 6 or more years of U.S. customs brokerage experience, including at least 2 years leading others formally or informally.
• Licensed Customs Broker strongly preferred. CCS or equivalent preferred.
• Owns the team's results, including mistakes, and fixes the process behind them.

At Supply Chain Solutions, we're a fun, forward-thinking team that believes in working together, embracing new ideas, and finding better ways to get things done. Our culture is built on Honesty and Respect, Finding a Better Way, and Delivering Results. If you're ready to bring your ideas, make an impact, and grow with a team that values what you bring to the table, we'd love to hear from you.