Hybrid Administrative Team Lead, Customs Brokerage

Omnitrans; Town of Champlain (NY); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Hybrid work environment

Insurance program

401K with company match

Competitive compensation package

Work-life balance

Job summary

Metro Customs Brokers in the United States is seeking a Supervisor, Administrative Team to lead and develop the administrative team supporting our US Customs Brokerage operations. You will manage workflow, ensure compliance, and drive continuous improvement while collaborating with multiple departments to meet service targets.

The role emphasizes coaching, KPI-driven performance, and cross-functional teamwork in a hybrid work setting with a focus on accuracy and client service.

Qualifications

• High school diploma required; post-secondary education is an asset.
• 2+ years supervisory or team-lead experience, preferably in customs brokerage or regulated environment.
• Strong organizational, problem-solving, and employee coaching skills.
• Analytical skills and ability to use KPIs to monitor performance and identify improvements.
• Excellent communication, judgment, and interpersonal skills.
• Proficiency in Microsoft Office and the ability to learn operational systems.
• Strong attention to detail and commitment to accuracy, compliance, service, and confidentiality.

Responsibilities

• Coordinate and monitor daily administrative activities related to statements, rejects, billing, recordkeeping, onboarding, and other functions to meet deadlines and service standards.
• Ensure CBP compliance, company procedures, recordkeeping obligations, and audit requirements; address recurring errors and control gaps.
• Provide operational guidance, resolve day-to-day issues, and manage escalations promptly.
• Coordinate schedules, attendance, cross-training, and backup coverage; monitor workloads.
• Lead and coach the team; conduct meetings, recognize performance, address concerns.
• Support onboarding, maintain training plans, identify skill gaps, cross-train staff.
• Identify efficiency improvements and implement approved process changes.
• Collaborate with Brokerage, Accounting, IT, Client Services, Sales to resolve issues and improve workflows.
• Prepare updates on workload, service levels, KPIs, staffing, and risks.

Skills

Supervisory experience

Organizational skills

Analytical skills

Communication skills

Microsoft Office

Attention to detail

Problem solving

KPIs

Education

High school diploma

Tools

Microsoft Office suite

Job description

Metro Customs Brokers in the United States is seeking a Supervisor, Administrative Team to lead and develop the administrative team supporting our US Customs Brokerage operations. You will manage workflow, ensure compliance, and drive continuous improvement while collaborating with multiple departments to meet service targets.

The role emphasizes coaching, KPI-driven performance, and cross-functional teamwork in a hybrid work setting with a focus on accuracy and client service.