Remote Senior Manager, Customer Success Engineering

Veeam; Germany (OH); Hybrid; USD 127,000 - 173,000; Full time

Benefits offered by this job

Comprehensive Financial Security

30 vacation days per year

Company-wide Veeam Days

Employee Assistance Program (Wellbeing

Job summary

Veeam is seeking a Senior Manager of Customer Success Engineering to lead a team driving measurable outcomes across the Veeam Data Platform. You will coach and scale technical teams, partner across Sales and Product, and engage executives to align objectives with business value.

You’ll build repeatable plays for onboarding, adoption, resilience, and renewal readiness while ensuring high-touch experiences for enterprise customers.

Qualifications

• Eight or more years in customer-facing technical roles in enterprise IT or SaaS.
• At least three years in people leadership of technical professionals.
• Ability to lead through ambiguity and complex customer scenarios.
• Strong knowledge of data protection, backup, and resilience technologies.
• Experience scaling CS practices: onboarding, adoption, and renewal readiness.
• VMCE preferred or ability to obtain after hire; cloud certifications helpful.

Responsibilities

• Lead and develop a team of Customer Success Engineers to deliver high-value outcomes.
• Set expectations and rhythms for onboarding, adoption, success planning, and renewal risk mitigation.
• Drive scalable technical capability across Veeam Data Platform and related technologies.
• Establish standards for success plans, roadmaps, health checks, and executive reviews.
• Collaborate with Sales, Renewals, Product, Support, and Professional Services to align activities with strategy.
• Coach executives on value realization and ensure risk is managed proactively.

Skills

People leadership

Customer success

Executive engagement

Cross-functional collaboration

Data-driven decisions

Communication skills

Technical mentorship

Enterprise IT knowledge

Tools

VMware/Virtualization

Storage technologies

Cloud platforms (AWS/Azure)

Scripting/Automation

Job description

Veeam is seeking a Senior Manager of Customer Success Engineering to lead a team driving measurable outcomes across the Veeam Data Platform. You will coach and scale technical teams, partner across Sales and Product, and engage executives to align objectives with business value.

You’ll build repeatable plays for onboarding, adoption, resilience, and renewal readiness while ensuring high-touch experiences for enterprise customers.