Senior Data Platform Success Engineer

United States Digital Space LLC; United States; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Paid time off: 24–30 days

Private medical insurance

Life and Disability insurance

EAP and legal/financial advice

Housing allowance

Education allowance

Annual flight allowance

Learning & mentorship programs

Job summary

Veeam is seeking a Customer Success Engineer to lead long-term customer outcomes across the Data Platform. You will own onboarding, adoption, and optimization, proactively addressing churn risk, migrations, and renewals while applying DR&R expertise to deliver measurable value.

The role focuses on collaborating with CISO/CIO stakeholders, driving product adoption, and influencing renewal terms with Sales and CS leadership. Advanced English required and 5+ years in customer-facing roles.

Qualifications

• 5+ years in customer-facing engineering roles focused on data backup and recovery.
• Advanced level of English.
• Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.
• VMCE certification required (may be completed post-hire within an agreed timeframe).
• Experience translating business outcomes into technical adoption roadmaps and measurable value.
• Executive stakeholder engagement skills (CISO/CIO) and ability to synthesize signals into recommendations.

Responsibilities

• Onboard customers and drive adoption of the Veeam Data Platform.
• Identify migration opportunities and align business outcomes with product adoption.
• Conduct protection plan design and recovery simulations.
• Run DRMM-based resilience reports and quarterly updates.
• Monitor churn signals and define mitigation plans with renewal strategy input.
• Build business cases, define TCO, and articulate value for expansions.

Skills

Stakeholder management

Cross-functional collaboration

Advanced English

Technical advisory

Job description

Veeam is seeking a Customer Success Engineer to lead long-term customer outcomes across the Data Platform. You will own onboarding, adoption, and optimization, proactively addressing churn risk, migrations, and renewals while applying DR&R expertise to deliver measurable value.

The role focuses on collaborating with CISO/CIO stakeholders, driving product adoption, and influencing renewal terms with Sales and CS leadership. Advanced English required and 5+ years in customer-facing roles.